McDonald's

3.5
2070 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
602 N Sunshine Strip, Harlingen, TX
78550, United States

Hours

Reviews

3.5
2,070 reviews
5 stars
839
4 stars
367
3 stars
324
2 stars
142
1 star
398

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlight poor customer service, including rude staff, long wait times, and frequent order mistakes.

Food Quality

Customers reported cold, stale, or incorrect food items, with many expressing disappointment in the overall quality.

Management Issues

Several reviews mention ineffective management, with complaints about staff behavior and lack of accountability for service failures.

Cleanliness

Multiple customers noted unsanitary conditions, including dirty bathrooms and overall restaurant cleanliness.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
  • TB
    Tom Baker
    2 days ago
    1.0
    Slow sloppy and filthy in the 30 mins I was waiting they messed up multiple orders I seen 2 roaches all I had was the fries and a drink definitely didn't want them after seeing the buildings mascots
  • AA
    alexis
    Dec 29, 2025
    1.0
    If I can 0 stars I would. My order number YF34-IE03GV was ready but when I inputted the curbside number 5 it didnt go through so I went inside to simply let the staff inside know of the situation. Manager Ian came to me and said they dont have my order and my refund would return to cashapp in 1-2 days but I never got an email confirming the cancellation which usually happens. I was explaining my situation and he kept interrupting , walking away while I was asking for more information and not taking into consideration my situation. I asked if he could sign something confirming I will get a refund but he refused and still continued to walk away denying to provide his name or signature, he finally tore a piece of paper and wrote his name. I asked multiple times if I can speak with another manager he said there is no other manager. But then later said the manager making the orders named America wasnt on the clock and couldnt help us until 12am. We asked another employee if there was another manager other than Ian on the clock he said yes and pointed to America. I asked Ian why America was making orders if shes not on the clock , time goes by and America comes to me very confrontational and non professional after many attempts of me trying to talk to her but shes very aggressive and isnt trying to hear what I have to say. Im explaining to her the situation and she starts telling me the same thing Ian says about not having my order, Ill get a refund, and she has no control over the app. My concern is how do I know I will get a refund if she has no control over the app. She yells at me very aggressively to call the cops or call corporate and does not try to assist me any further and walks away. I am very dissatisfied with the service I received and the treatment I endured during the visit I took to your establishment. It was very disheartening to be spoken to as such and I sincerely hope that disciplinary actions are taken place and I expect my refund as promised by Ian and America.
  • JM
    Jorge Murillo
    Dec 29, 2025
    4.0
    The staff is very helpful and nice at this location. I always have good experiences. Food wise it's a solid McDonald's nothing too out of the ordinary.
  • CC
    Clarissa
    Dec 14, 2025
    1.0
    Took about an hour for a mobile order just to get everything wrong we had to ask for our drinks they didn’t have lemonade lazy staff chicken nuggets were cold and hard as soon as we got them fries were also hard got the order completely wrong terrible lazy service it’s been multiple times where this specific location has terrible food and service
  • WM
    W Montidoro
    Dec 9, 2025
    1.0
    Been coming to this McDonald's per year it's always been you know okay. But today was just the worst try to be nice to use the kiosk threw my bag of food at the table. It was dine-in all the trades are arrogant manner. Did not bring my drink literally just threw the bag on the table and walked away like throwing a newspaper at a house create my order was wrong this is my first ordering evidently the new medallion mail which I've been ordering for the last year and I would say that hamburger is now 30% smaller than just the two months ago I mean it's not a value at all.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 602 N Sunshine Strip in Harlingen, TX?

McDonald's at 602 N Sunshine Strip in Harlingen, TX is open 24 hours every day of the week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery including same-day and no-contact delivery.