McDonald's

3.3
1222 reviews
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Business Details

920 East Knights Way, Harker Heights, TX
76548, United States
(254) 698-1741
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
920 East Knights Way, Harker Heights, TX
76548, United States

Hours

Reviews

3.3
1,213 reviews
5 stars
417
4 stars
211
3 stars
198
2 stars
107
1 star
280

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and bathrooms, contributing to a negative dining experience.

Food Quality

Several customers noted issues with food freshness and incorrect orders, with some experiencing food that was cold or stale.

Management Issues

Reviews indicated a lack of effective management, with employees often seen as unprofessional and unmotivated.

Customer Experience

Overall, many customers expressed disappointment with their experiences, citing a decline in service and food quality compared to other locations.
  • TW
    Thelma M Williams
    Nov 11, 2025
    2.0
    Nothing works here. The Frappe machine is always down 🤭
  • LL
    Lin
    Nov 6, 2025
    1.0
    I’m disappointed with this McDonald’s location. The drive-thru menu screen has been broken for almost a year, and it really brings down the experience — especially for being in such a good, well-maintained neighborhood. Customers shouldn’t have to guess what they’re ordering or deal with a menu that looks neglected. This location needs to address this issue as soon as possible. A working menu board is basic customer service, and it’s long overdue for a fix.
  • LS
    L S
    Oct 29, 2025
    1.0
    McDonald's sucks these days, like they just gave up on service because of there status in the food industry I guess they think they can just do the minimum and people will show up regardless. They're menus have been broken for over a year now, both locations, icecream machine always down, they only accept cash. Just forces you to go to Wendy's or whataburger. Kind sad
  • BD
    Bil Dally
    Oct 21, 2025
    3.0
    My main issue is that the drive thru menu is damaged in such a way that you should put a trypophobia warning on this location to save us the trauma. Kinda lost my appetite 🤷‍♀️. Other than that, the second star I removed is because we're almost always missing something from the order. Ordered it, paid for it, didn't receive it. Food's good though I guess.
  • CC
    Corey
    Oct 18, 2025
    1.0
    The service was slow and toxic from a outside perspective upon dining in. The playground is closed, no soap in the bathrooms!, just an overall negative feeling dining in here. There is nothing in this location worth going to experience. Save yourselves the headache and kids yelling at you for the play ground not being open. very disappointing.
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Frequently Asked Questions About McDonald's

What are the general operating hours of McDonald's at 920 East Knights Way, Harker Heights?

McDonald's is open daily from 5:00 AM to 12:00 AM (midnight).

What are the delivery hours for this McDonald's location?

Delivery is available every day from 6:00 AM to 10:45 PM.