Brand Certified
McDonald's
3.3(1244 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
920 East Knights Way, Harker Heights, TX
76548, United States
Certified by McDonald's • Mar 01, 2026
(254) 698-1741
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.3
1,244 reviews
5 stars
424
4 stars
213
3 stars
200
2 stars
110
1 star
289
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely long wait times, particularly in the drive-thru, with some waiting over 30 minutes for their orders.
Staff Behavior
There were numerous complaints about rude and unprofessional staff, with some customers feeling ignored or treated poorly.
Cleanliness
Many reviews highlighted unsanitary conditions, including dirty dining areas and bathrooms, contributing to a negative dining experience.
Order Accuracy
Several customers experienced issues with incorrect orders, missing items, and food quality, leading to dissatisfaction.
Management Issues
Reviews indicated poor management practices, including lack of staff training and oversight, which contributed to the overall negative experiences reported.
- CMCory Martin3 days ago1.0Quite literally the worst McDonald’s I’ve ever been to. Screens are broken. Employees always seem unpleasant and angry, honestly don’t understand why this place is even open, worth driving to Killeen if you need something.
- JSJeff Smith4 days ago1.0Absolutely terrible food. They don't cook anything fresh. They take a tremendously long time and give you old, stale, cold food. Probably the worst run McDonalds I have ever seen. Trash everywhere, inside is disgusting and very unsanitary. Drive through ordering screens have been busted for months if not years. I try to give them a chance every now and then, but this is probably the 4th or 5th time I've received cold, stale food from here. Never again... They need to go out of business.
- JJJustKuromiFeb 12, 20265.0Im pretty sure the workers know me from how much I come here, but I love McDonald's, I always have. Their food is so good when you're a broke college student. All the workers here are nice, young teenagers n all. I do feel bad for sometimes, because in big rushes there aren't alot of employees there. And there have been times where I've walked in and the manager/higher up is yelling at these kids. That shouldn't be happening in a work place at ALL. But I'm thankful that the workers here always bring my food to me with a smile, even if the workplace is hostile sometimes. They deserve the 5 stars. 😊💗
- BNbetsy nunezFeb 5, 20264.0The wait inside is long by the time I received my food was not hot. But is a fast food restaurant the food is ok for a day you don't feel like cooking.
- HCHeather CasanovaFeb 3, 20261.0DO NOT recommend stopping at this location on your way to work or school. Every time I order, I pre-order on the app to pick up in the drive-thru. I pulled up with only 6 cars ahead of me this morning, and I still sat in the drive-thru for 30 minutes! This is the 3rd time Ive experienced this kind of wait in their drive-thru in the morning.. which is absolutely ridiculous when Im only ordering a biscuit and a coke. Either they need a better team, or better training.
Frequently Asked Questions About McDonald's
What are the general operating hours of McDonald's at 920 East Knights Way, Harker Heights?
McDonald's is open daily from 5:00 AM to 12:00 AM (midnight).
What are the delivery hours for this McDonald's location?
Delivery is available every day from 6:00 AM to 10:45 PM.
Does this McDonald's location have a drive-thru service?
Yes, the drive-thru is open daily from 5:00 AM to 12:00 AM (midnight).
How can I order McDonald's for delivery or pickup from this location?
You can order online at https://mcdonalds.order.online/business/-5579 or via the McDonald's App available on iOS and Android.
What payment options are accepted at this McDonald's?
Payments via American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa are accepted.
What kind of services does McDonald's at this location offer?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there any nearby banks if I need to withdraw cash before visiting McDonald's?
Yes, SouthStar Bank is nearby and offers banking and mortgage lending services.
Which nearby places can customers visit for shopping close to McDonald's?
Stillhouse Plaza and Walmart Neighborhood Market Harker Heights are nearby places for shopping and groceries.
If someone is looking for other dining options near McDonald's, what are some nearby restaurants?
Nearby dining options include Wendy's, Yum Yums (Asian cuisine), Joes Italian Restaurant, Ari's Italian Restaurant, and Bella Sera Harker Heights.
Is there a pharmacy close to McDonald's for any quick health needs?
Yes, CVS Pharmacy is nearby and offers pharmacy and drugstore services.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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