Chipotle Mexican Grill

Reviews

• CK

  carol kanellopoulos

  6 days ago
  1.0
  I ordered the chicken burrito bowl to pick up. I picked it up early brought it home which is 5min away & it was ice cold. The cheese wasn't even melted. The rice & chicken were cold. I got an extra burrito on the side which was raw. The only thing edible was the sour cream. This was absolutely disgusting. What happened to Chipotle? It used to be soooo good. I wouldn't recommend to my worst enemy!
• MM

  maddy

  Feb 18, 2026
  1.0
  My burrito was fine I guess this time around, but there were some workers loudly talking shit and stirring up drama right in front of me. Made me super uncomfortable. And then the cashier made a mistake and overcharged me, it seemed like they were distracted by the conversation. I've had experiences with burnt/cold food here before and I've always been understanding because I know it can be hard to stay on top of everything. But if your workers are really just going to be standing around and making customers uncomfortable with their loud mouths & bad vibes INSTEAD of doing their jobs, what reason is there to come back? It's clear there is a lack of effort being put forward and some workplace drama that needs to be sorted out 💀
• CF

  Casey Frankenfield

  Feb 14, 2026
  2.0
  There is one woman working the line at this location today, Valentine’s Day, who absolutely should not be working in hospitality. When asked for simple things like sour cream on the side, she rolled her eyes, and was very rude. The Harker Heights location often does not have all of their ingredients, but at least the location is clean and usually service is good. Today, that woman was absolutely beyond rude. I don’t know what’s going on in her personal life, but it’s not appropriate to roll your eyes and be rude to customers who are being perfectly polite to her.
• ES

  Elaine Scott

  Feb 6, 2026
  1.0
  I frequent Chipotle often, but this time I was very disappointed. I ordered to go and when I got home and started eating I could tell that a lot of the white rice was very raw. It wasn’t soft and cooked like the rest. It was gritty. I tried to call them to complain and it was impossible because of the automated message. Such a pain. I hope they received many complaints online or directly at the store because they deserved them. I sent a complaint and am waiting to hear back from the company.
• LM

  Lisa Mackenzie

  Jan 28, 2026
  1.0
  I went in to get takeout they were busy but not overwhelming about 6 people in line ahead of me. I ordered a bowl to go and by the time I got home the food had broke though the bottom of the container and soaked through the bag it ended up in my driveway! The employee acted rushed and was just sloppily making my bowl I’m sure it was from the liquid from the meat the place was a mess and I probably won’t be going back it was a waste of money and time

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