McDonald's

3.3
2084 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5641 E Belknap, Haltom City, TX
76117, United States

Hours

Reviews

3.3
2,084 reviews
5 stars
707
4 stars
370
3 stars
349
2 stars
159
1 star
499

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Food Quality

Many customers expressed dissatisfaction with the quality of food, citing cold, old, or improperly prepared items.

Management Problems

Several reviews pointed to a lack of effective management and leadership, contributing to ongoing service and operational issues.

Inconsistent Experience

Customers noted that experiences varied widely, with some praising friendly service while others reported significant problems.
  • AC
    Al Crawford
    3 days ago
    5.0
    I made it out alive. The beeping reminded me of the clurb and the cookies are my new addiction
  • CC
    Chris CURROTTO
    Nov 8, 2025
    1.0
    I was in the mood for chicken so I ordered the McCrispy and it was so dark it looked burnt and tasted tough! They put those horrible pickles on it too. I don't know whoever thought of that but stop! Also on one side of the bun was real close to burnt too. I only ate half of it because I just couldn't keep on eating crap! At least the French fries were hot. Probably will order from a different location next time, if there's a next time! I also couldn't find where I request a refund for that chicken! And BTW they are now charging 30 cents for an extra pickle on a burger! What the heck!
  • MM
    Michael
    Nov 4, 2025
    4.0
    When you order in drive thru and tell them several times what kind of sauce I need and plenty of ketchup up and I use to get my food and drive home but I now have to check bag because they never put sauce or ketchup in bag so it's habit to check before driving of because I don't wanna hear my kids whine about no sauce
  • TB
    Terry Barrera
    Oct 29, 2025
    2.0
    One of the poorest service ever every now and then I go with my grandson after school to get food and this place never never has ice cream plus I'm not sure why they always ask you what kind of dipping sauce you want when they're not gonna put it in the bag anyways also right now that they're giving out the Halloween baskets they should put a sign that they're not giving them out. They just give you a bag with your happy meal. They we're giving out a toy that was given. I don't know about two months ago. They're giving out the toy with a happy meal box. Everybody else is giving out other toys. I believe that's just toys that they have left but but the real main thing is when are they gonna fix the ice cream machine and have some ice cream once in a while
  • FC
    Francisco Castillo
    Oct 19, 2025
    1.0
    I recently visited my neighborhood McDonald’s and had an extremely disappointing experience. I ordered two large caramel iced macchiatos with light ice, but was handed drinks that were half-filled. When I politely questioned this, the staff tried to justify it by blaming the machine — yet the machine should also be able to account for requests like “light ice.” I asked to speak to a manager, but instead of resolving the issue, she was rude, argumentative, and unprofessional. I witnessed her going back and forth with her employees at the drive-thru window, clearly showing a lack of leadership and organization. At no point was proper customer service shown. I kindly requested a refund and returned the drinks, yet I was denied several times until I refused to leave without my money. Only after persistent requests did they finally agree to refund me. This location lacks basic customer service skills and proper management. I would rather drive across town than ever return to this McDonald’s. I hope this complaint is taken seriously, and that appropriate steps are taken to train staff on professionalism and customer service.

Frequently Asked Questions About McDonald's

What are the operating hours for the drive-thru at McDonald's Haltom City?

The drive-thru at McDonald's Haltom City is open 24 hours every day of the week.

Does McDonald's Haltom City offer delivery and curbside pickup services?

Yes, McDonald's Haltom City provides delivery, same-day delivery, no-contact delivery, and curbside pickup options.