Dairy Queen

Reviews

• JJ

  Jennifer Johnson

  Feb 2, 2026
  1.0
  BTW: I did reach out and nothing was done but lip service. I had a very frustrating experience at this Dairy Queen today that had nothing to do with the food and everything to do with customer service. I placed a mobile order for a Snow Drift, nachos, and a drink. The Snow Drift is still listed as available on the Dairy Queen website, which is why I ordered it. After waiting in line, I was abruptly told they “don’t carry that anymore” with no apology, explanation, or attempt to help. I wasn’t offered alternatives or recommendations—just told to pull forward. When I asked to cancel the order, I was incorrectly told I had to do it myself through the app. When the app instructed me to call the store, I did—only to be given conflicting information again and told it had already been canceled, which made no sense given what I had just been told. The person I spoke to claimed to be the manager but clearly did not understand the cancellation process. Later, the actual manager called me. Instead of listening to my experience, she immediately minimized it, interrupted me repeatedly, and talked over me while defending the employee. I was never allowed to fully explain what happened, despite being asked to do so. Limited-time items being unavailable happens—that’s understandable. Being dismissive, providing incorrect information, and refusing to listen to a customer is not. With so many new food options available, I won’t be returning to this location, or any others operated by this general manager.
• VM

  Valeria Marmolejo

  Feb 1, 2026
  1.0
  Service was horrible ordered a banana split the manager proceeded to make it. She proceeded to make it with an expired banana couldn’t even eat overly squishy and brown🤮. The ice cream and toppings nothing for what I should have paid for. Paid $6 for something that was not enjoyable really dissatisfied
• JR

  Jean Ronsman

  Dec 26, 2025
  5.0
  We are Dairy Queen connoisseurs it's the best chicken taco salad I ever had!
• AH

  Abigail Hutto

  Dec 14, 2025
  4.0
  The staff seems nice but they allow their kinfolks to come on up in here and have loud conversations across store. I might have not minded it but I was very tired with a headache and they weren't aware of their surroundings and how loud they are being. Please be mindful of your customers. I'd be much obliged. Thank you.
• LR

  Logan Robinson

  Nov 29, 2025
  1.0
  At least microwave the food before giving it to customers. Does the owner even look at these reviews? It’s the most common complaint. How is this place still open?

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