McDonald's

3.5
2074 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
104 W Main St, Gun Barrel City, TX
75156, United States

Hours

Reviews

3.5
2,074 reviews
5 stars
740
4 stars
460
3 stars
371
2 stars
181
1 star
322

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, such as cold fries, incorrect items, and unsatisfactory meal preparation.

Cleanliness

Some customers noted cleanliness issues within the restaurant, including dirty counters and unsanitary conditions.

Mixed Experiences

While some customers had positive experiences, many others described their visits as hit or miss, indicating inconsistency in service and food quality.
  • MM
    makinly
    Jan 3, 2026
    1.0
    We had to have them fix our order 3 times. Our buns were hard, they gave us medium fries instead of large. They were absolutely rude had no respect for their customers. We had a 10 piece chicken nugget and got 6. They don’t wear gloves I watched them scoop my fries with their bare hands. The tea is old. I couldn’t hear myself because they were screaming in the kitchen. The bathrooms weren’t clean at all. The place is empty and the tables are still disgusting. I won’t be coming back this was my worst experience
  • EB
    Estrella Brite
    Dec 31, 2025
    1.0
    i almost always have an issue anytime i come here , am i surprised? no. I pull up in drive thru to be asked “how can i help you” so i requested them to clear the screen of the previous order so i could actually see the menu. I was ignored and they hopped back onto lane 1, and took THREE peoples orders before coming back to me. The only reason they did is because i got frustrated and let them know in the speaker and that’s when someone asked “how can i help you?” as i was ordering i constantly heard “what else” “what else” “what else”. VERY RUDE btw. As someone who previously worked at mcdonald’s i know how the system works. I know how you’re SUPPOSED to greet your customers. Ik it all. When i got home my Large fry that’s almost $5 was half full. I hear of this happening SO MUCH it is ridiculous and genuinely pisses me off bc i’m not getting what i paid for. Not only that but a small black curly piece of hair to top it all off. This place needs some stability bc this is literally disgusting , and so are the attitudes of the employees.
  • RS
    Ron Shore
    Dec 10, 2025
    2.0
    I ordered a steak egg cheese bagel. Received a bacon egg and cheese bagel. Very disappointing. I ate it because it was to far to return it.
  • RA
    Raygen Adley
    Dec 7, 2025
    3.0
    My experience is usually pretty good but today they were packed because the girl checking everyone out in the drive thru kept playing on her phone while taking people's order. She started to take my order then turned her mic off and when she turned it back on she went to the wrong lane and cleared my order to take the other lane's order. I had to restart my order and when I finally finished the order she just said okay and didnt tell us the total. When we finally got to the window to pay she was playing on her phone. I think that having phones while working is okay as long as you arent using it the entire time youre working or ignoring customers to do so.
  • TW
    Triston Willems
    Dec 3, 2025
    1.0
    Complete chaos everyone is walking around cussing at each other and cussing about customers being at the counter. It really needs some stability in there.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's in Gun Barrel City, TX?

McDonald's in Gun Barrel City is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.

When is the drive-through service available at this McDonald's location?

The drive-through operates from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.