Many customers reported issues with food quality, including cold, dry, and improperly cooked items.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and a messy kitchen.
Inconsistent Experience
While some customers enjoyed their meals and praised the staff, many others had negative experiences, indicating a lack of consistency in service and food quality.
Management Concerns
Feedback indicated issues with management, including rudeness and lack of effective leadership among staff.
ZH
Zach Hall
1 day ago
5.0
Good food and friendly staff.
DN
Destiny Nichols
Nov 3, 2025
1.0
The ice cream was pretty good considering my past experience because it wasn't melted this time. But last night when me and my boyfriend went there to get late night dinner, I got a sauce and tossed chicken tender basket and he got a belt buster double. An hour later his stomach started hurting. He got food poisoning from the burger. I know it was the burger that caused it because I was fine after eating my food. Idk who made the burger but it tasted old and dry. I don't think we will be coming back to this location because I'd prefer it if the burger is, idk, freshly made.
DI
Daniel Ingram
Oct 27, 2025
1.0
Every time I come to get dinner from them my food mess up or cold or just the wrong order in general ( happen tonight to me )
Then came back up the the store and tell them and they was just so rude that I bought it he food back to them even tho it wasn’t even my order I ordered in the frist place
NP
nevaeh parks
Oct 15, 2025
1.0
Food is not too bad as long as the man who wears ONE glove is not there. Service is not that great, the teenagers often have a bad attitude and I've witnessed how they play and treat other employees. The head manager is rude and talks to her coworkers with great disrespect. I go in there often and see how the adults act like children in a work environment.
TK
Tracy Knight
Oct 2, 2025
1.0
I was in Athens and accidentally did a mobile order for the wrong location, which was Gun Barrel City. When I realized it as soon as I hit the pay button, I tried to cancel my order, but wasn’t given that option. I then called the Gun Barrel store and explained what happened. I asked if they could write my name down and let me pick it up the next day since I had already paid for it, but had to work in Athens, and couldn’t get there that night. She said if the order came through that she would, and I told her that they already took the money off my card, so it went through. She said it takes a while sometimes, but if it does, I will make a note with your name. This was on the 25 th of September. My money is still gone, but my name never got written down.
Dairy Queen is located at 334 W Main St, Gun Barrel City, TX 75156.
What are the operating hours of Dairy Queen?
Dairy Queen is open from 7:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 7:00 AM to 11:00 PM on Friday and Saturday.
How can I contact Dairy Queen in Gun Barrel City by phone?
You can call Dairy Queen at +1 903-887-2929.
Does Dairy Queen in Gun Barrel City offer online ordering?
Yes, you can place an order online for pickup through their website.
Is there a mobile app with exclusive deals for Dairy Queen customers in Texas?
Yes, you can download the DQ Texas App for exclusive deals.
Where can I find more information about Dairy Queen in Gun Barrel City online?
Visit their official website at dairyqueen.com for more details.
What are some nearby fast food options near Dairy Queen?
Nearby fast food options include Whataburger and Taco Bell, which you might want to visit before or after enjoying Dairy Queen.
Are there any real estate agents near Dairy Queen in Gun Barrel City?
Yes, several real estate agents are located nearby, including Kari Ellis from Ebby Halliday Cedar Creek, Diane Dunaway from Ebby Halliday Realtors, and John Hassell Realtor.
What services are available near Dairy Queen for pet grooming?
You can visit Dazzling Doggie Grooming nearby for pet grooming and pet services.
Are there medical facilities near Dairy Queen for health needs?
Nearby medical facilities include UT Health East Texas Physicians Clinic, UT Health East Texas Rehabilitation Center, and Dr. William Giles' family practice.