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Whataburger

3.9
(1517 reviews)

Business Details

4800 Twin City Hwy, Groves, TX
77619, United States
(409) 963-2623
http://www.whataburger.com/

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
4800 Twin City Hwy, Groves, TX
77619, United States

Hours

Reviews

3.9
1,517 reviews
5 stars
761
4 stars
321
3 stars
156
2 stars
93
1 star
173

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, both in the drive-thru and for in-store orders, with some waiting over 30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not prepared as requested.

Customer Service

While some customers praised friendly staff, numerous reviews mentioned rude or inattentive service, leading to negative experiences.

Food Quality

Feedback on food quality was mixed; while some enjoyed the burgers, others complained about burnt or poorly prepared items.

Cleanliness

Several customers noted cleanliness issues, particularly with the dining area and food preparation.
  • DC
    Darrel Conner
    Feb 21, 2026
    1.0
    I have never been to a place that is so . Well trashy. This was my second time there and both times dinning in. Wait both time for 25 minutes for my food and both time had to ask if it was ready. And both times is was sitting on the counter in the back. Unprofessional.. so I drive the extra few minutes to bridge city.
  • EE
    Erwin Escalante
    Feb 17, 2026
    1.0
    Placed an online order just for the app to put 11 pm. I came to pick it up at 11 am. I asked and they said they were working on it... How though?? I cancelled the order. Im not coming back to Whataburger again. I can't believe praise this place.
  • TR
    T Rene
    Feb 15, 2026
    1.0
    They are SUPER SLOW!!! First of all, about 15cars were in and out of the drive-thru before I got my food.. Then people who were inside that ordered AFTER me, walked out with their food first!!! I don't care what the food tastes like, the fair service is what matters most to me!!!!!
  • JE
    John Ells
    Feb 9, 2026
    5.0
    Whataburger is a beloved Texas chain known for its made-to-order, flavorful burgers and extensive menu. From classic burgers to breakfast items served all day, everything is fresh and satisfying. Staff are friendly and efficient, keeping service smooth. With generous portions, affordable prices, a welcoming casual atmosphere, and late-night availability, Whataburger is a reliable and tasty choice for quick meals, family dining, or satisfying cravings any time of day.
  • AB
    Aric B
    Feb 1, 2026
    1.0
    Went to this Whataburger after church for lunch, and from the get go, it was horrible.. the lady taking order, offered me something at first speak, which I didn't know what I wanted yet, so asked for few more moments. 15 seconds later, I tell her my order, and she says, I offered you that, which I didn't know what she said, when she said it, but I told her, I wasn't ready yet to order, I was still looking. Just very rude. But I didn't let it change my attitude. Pull up to window to pay, she told me total was 16. something, and it was actually 26 something. I paid, said have a good day, and pulled up to get my food. Lady at this window asked me, what I had to drink, and I said root beer. There wasn't no one behind me or at drive thru. She has one drink in front of her, and hands to me.. it's root beer. Then tells me pull up to trash can, so I did . Still no one behind me, she then comes and tells me to pull up another foot or two. I'm in front of trash can already, and now I'm getting the full picture here, I'm being treated wrong by the whole crew! Targeted for unknown reason to me. I don't know none of these women! And I'm not the one to take abuse from no one! So I told her, why do I have to pull up so far when there isn't anyone behind me, and I still haven't received my food? She said cause someone will be coming eventually.. then I finally get my food after 10 mins go by.. now there a line of people behind me. Lady is very rude again and I leave. Get home to see I ordered jalapeno burger to having 1 single jalapeno on my burger, one patty instead of 2, and both burgers had hard as board bread. I took it back, got full refund. I have never had this bad of service and disrespectful service ever here, or anywhere.. I called corporate and made complaint, and did online survey..I won't be doing business with this place again until some of these terrible acting folks are gone! Manager was very nice and sincere. She needs to clean house though and get some better respectful people.

Brand Certified Facts from Whataburger

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Certified March 01, 2026Yext Knowledge Graph
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