Service Speed
Customers frequently reported long wait times for orders, often exceeding 20 minutes, with some experiences taking up to 45 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Food Quality
There were numerous complaints about food being cold, burnt, or poorly prepared, with some customers expressing disappointment in the overall quality.
Staff Attitude
While some customers praised individual staff members for their politeness and helpfulness, others noted a lack of professionalism and poor customer service from the team.
Cleanliness and Maintenance
Several reviews mentioned unsanitary conditions and poorly maintained facilities, contributing to a negative dining experience.