Chipotle Greenville Texas is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers reported rude and unhelpful staff, particularly from management, leading to a negative dining experience.
Order Accuracy
Many reviews highlighted consistent problems with incorrect orders, missing ingredients, and poor portion sizes.
Food Quality
While some customers enjoyed the food, there were frequent complaints about cold, stale, or poorly prepared items.
Cleanliness and Management
Several reviews mentioned unsanitary conditions and ineffective management, particularly during busy times.
Positive Experiences
Despite the issues, some customers praised the food quality and friendly service from individual staff members.
RC
Robert C
3 days ago
2.0
I came here for the high protein cup as advertised both in the Chipotle app and in NFL games ads. They even have a sign above the counter showing a picture of it. Still, they said they didn't have it and had never heard of it. So I had to order something I didn't want and pay a lot more for it.
LW
Lily Warren
4 days ago
1.0
The bigger blonde white lady manager was extremely rude for the entire time I was trying to order my food and then proceeded to overcharge me by an excessive amount and wouldn’t refund me until my husband went back up and forced her to give me the money back. Several of my family members and friends have also had issues with the same lady so apparently some sort of action needs to be taken to correct her disgusting behavior.
AF
Arnie Padilla (Fito)
Jan 5, 2026
4.0
Service was excellent it's always staffed properly, you get your food pretty quickly, not a lot of dining room and very uncomfortable seating.
KW
Kei Key Witt
Jan 2, 2026
4.0
Staff are very friendly and do their best to get orders correct even in high traffic times. Food was good and the bathroom and lobby clean.
TY
Timothy Young
Dec 26, 2025
1.0
I made a mobile order for two carne asada bowls one came out good the other one wasn’t made correctly and when I went back in to get it remade the manager made it with an attitude and didn’t apologize for not making it properly. 45 dollars worth of food and not a single ounce of respect towards the customer.