Arby's

3.8
721 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5001 Hwy 69 S, Greenville, TX
75401, United States

Hours

Reviews

3.8
721 reviews
5 stars
328
4 stars
170
3 stars
89
2 stars
44
1 star
90

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed; some praised friendly staff while others reported rudeness and poor communication.

Food Quality

Food quality varied significantly, with some customers enjoying fresh and delicious meals, while others received cold or poorly prepared items.

Cleanliness

The cleanliness of the restaurant was noted positively by some, but others reported unsanitary conditions and dirty dining areas.

Order Accuracy

Several customers experienced issues with incorrect orders or missing items, leading to frustration.
  • TM
    Terrie Morris
    Jan 4, 2026
    2.0
    I went through the driver thru and got the beef and cheddar meal w potatoe cakes and orange fanta. The classic. After driving 40 mins home sat down and was looking forward to the roast beef and cheddar since I dont normally get the luxury of eating out and Evan more rare do I get to go to Arby's. We dont have one in our town. So like I was saying I was looking to my sandwich. I was so disappointed to find out it didn't have the cheese. That's what makes Arby's so delicious is the roast beef and cheese. Tried to call store to let mgr know what happen and got no answer twice. I would like to compliment the lady at the windows. She was very friend. She sat and chatted w me while we waited on my incorrect sandwich. She was very likable and friendly. However who made the sandwich was not timely in making they failed to put the cheese on. Then the no answer twice was what topped of my experience. Both issues are easy to fix to prevent it from happening again. Thank you
  • AW
    Allen W
    Dec 30, 2025
    5.0
    The quality of the food is quite good. And I sometimes get a senior discount.
  • MW
    Mcclain Watson
    Dec 7, 2025
    1.0
    I got a double beef and cheddar without the red ranch, classic roast, and a French dip on the app because the double beef and cheddar was $4. I got my order and went home. When I got home I noticed that the double beef and cheddar had less meat on it than the classic roast beef. I tried to call the store twice to speak with the manager and got no answer on either call.
  • JL
    J Loh
    Nov 18, 2025
    1.0
    Unfortunately, 2 out of three times, I’ve had my au jus leak all over. Not just the bag but my vehicle. Not sure why it’s so difficult for the folks working her to put a lid on correctly. If you don’t want to deal with cleaning your vehicle, don’t bother with this Arby’s.
  • CL
    Carter Lambert
    Oct 24, 2025
    5.0
    After leaving the ER late last night due to a car accident, it was almost 11 PM and my family and I hadn’t eaten all day. We were a little worried about showing up so close to closing time, but we decided to stop at Arby’s and I’m so glad we did. The service was phenomenal! The man working the drive-thru was friendly, upbeat, and welcoming. Our food was fresh, DELICIOUS, piping hot, and made quickly, honestly the best Arby’s we’ve ever had. The restaurant looked spotless, too everything was so clean and well-kept. It’s been a long time since I’ve been to this location, and I can tell there’s been a huge turnaround. The last time I visited years ago, it wasn’t a good experience at all. Whatever changes have been made new staff, new management, or both they’ve completely turned this place around. We weren’t made to feel like a nuisance at all, even that close to closing. It was truly a shining light of positivity in our long, stressful night. Thank you to the team for their kindness, cleanliness, and great service. We’ll definitely be back!