Krispy Kreme

Reviews

• JK

  Jane K

  Apr 16, 2026
  5.0
  It’s a little far, but I usually try their seasonal new menu items whenever they come out. I picked up the new strawberry glazed dozen today with $5 deal. I’m excited to share them with my coworkers! The staff are always kind and the donuts never disappoint.
• DL

  Daniel Lucas

  Apr 15, 2026
  5.0
  The chocolate donuts here are so gas😮‍💨 10/10 mystery boxes especially the all chocolate ones!
• JJ

  Justin

  Apr 15, 2026
  2.0
  The donuts here are genuinely great, and that’s what keeps people coming back. However, the customer service experience doesn’t match the quality of the product. Many of the staff members seem very young (which is perfectly okay!) and, unfortunately, appear to struggle with basic communication and comprehension. This often leads to confusion during simple interactions, which can be frustrating for customers. It’s not about expecting perfection, but there should be a baseline when it comes to interpersonal communication skills—things like listening carefully, understanding orders, and responding clearly. Right now, those fundamentals seem to be lacking, and it affects the overall experience more than it should. This feels like a training issue rather than an individual problem. With proper guidance and support from management, including market or district-level leadership, these employees could improve significantly. Investing time in training staff on basic communication, customer service, and workplace expectations would go a long way. There’s a lot of potential here because the product itself is strong. With better-trained staff and improved communication, this place could easily offer an excellent all-around experience instead of a mixed one.
• JD

  Jeremy Davis

  Apr 9, 2026
  5.0
  We don't have a Krispy Kreme in Abilene, so I always look for one when traveling. This one did NOT disappoint. Donuts were fantastic, restaurant was clean, and the ladies at the front were incredibly friendly and polite. Will definitely return in the future.
• LA

  Luis Alvarez

  Apr 8, 2026
  3.0
  Everything was so confusing. More employees than customers but no one knows what they’re doing.

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