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Wingstop

3.5
(352 reviews)

Business Details

(817) 864-8692
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Grapevine W Northwest Hwy. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
2150 W. Northwest Hwy #101, Grapevine, TX
76051, United States

Hours

Reviews

3.5
352 reviews
5 stars
172
4 stars
41
3 stars
24
2 stars
19
1 star
96

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, unprofessional behavior from staff, and incorrect orders, leading to frustration and dissatisfaction.

Food Quality

Several reviews highlighted inconsistent food quality, including undercooked chicken, poorly seasoned wings, and cold or stale items.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff, clean environment, and enjoyable food, indicating that there are positive experiences at this location.

Management Concerns

Multiple reviews pointed to issues with management, including poor handling of customer complaints and overall management of the staff.
  • JC
    javier cabrera
    Feb 21, 2026
    5.0
    El unico problema es El tiempo de espera, general ente es muy largo
  • AL
    Aye Lando
    Feb 12, 2026
    5.0
    Loved my experience here ! The staff was very friendly , professional , and orderly. My food was great , cooked with love , and I plan on visiting again soon ! 10/10 ! Special thank you to Herfziba , she is an amazing GM !
  • NM
    Nicole M
    Feb 5, 2026
    1.0
    i came in to the store craving wingstop since it’s one of my pregnancy craving. when i got my order i realized some of the chicken was not cooked all the way when i asked to be cooked well done then went into the store and showed them the uncooked chicken and the short hispanic general manger proceeds to tell me it’s not under cooked and that she would not sell uncooked chicken to the customer when she doesn’t even know what the chicken looks like from the inside and was giving me a hard time when i asked for a refund, since that can literally make me so sick or hurt my baby. the general manger could’ve really gone about a different way about the whole situation but was very unprofessional. do not recommend coming if u ever crave wing stop
  • I0
    Israelll.9 0
    Feb 5, 2026
    1.0
    The short general manager has a real short temper
  • BL
    Brittney Lowder
    Feb 3, 2026
    5.0
    I had an absolute wonderful experience. They all smiled and seemed happy to help. This was my second time visiting this location and it was A+ service. Everything was fresh and piping hot. The chef/head cook advised it would be 5 more minutes for fresh everything. While waiting I asked about their new Hot Honey Garlic and Sriracha wings and was provided a sample of the seasonings used. I didn't realize it was the Manager who was assisting me until I was about to leave. We will definitely keep coming back to this location!

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

This information is certified by Wingstop and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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