Saltgrass Steak House

Reviews

• TT

  T

  1 day ago
  1.0
  Flat soda, stale bread, and a salad featuring wilted, rotting lettuce. I didn’t even wait for the main course because the preview was enough. If this is what’s being served before the steak arrives, I wasn’t about to gamble. Hard pass.
• DM

  Denice Mangram

  Jan 2, 2026
  5.0
  I visited Saltgrass in Grapevine on 12/12/25 for a late lunch. Table 40/1 @2:28 p.m 6/60019. Our server, Matt was very welcoming and greeted us with a smile. He was very courteous, knowledgeable and informative. He answered all questions about the menu items. A couple of questions that we asked about alcohol, he was not sure about, so he quicky went and found the answers. He was very patient as we took our time making decisions. Our lunch came out in a timely manner. We had the prime rib and a carry-out pork chop dinner. After we finished eating, Matt went to get boxes for our leftovers. While we were waiting, another server named Johnathan walked by and just stopped to see if we needed anything, or if we wanted him to take our food to be boxed to go, and he was not even our server. When Matt returned, he thanked us for dining with Saltgrass and asked what we had planned for the rest of our day. We complimented his patience and manners. We told him that his parents did a great job raising him. We requested to speak to his manager, who was Jacques. We told Jacques how impressed we were with Matt and told him someone at Saltgrass had obviously done a great job of training him. Jacques was equally as courteous and respectful as Matt was. He was very complimentary of Matt’s performance. He was glad that we were happy with the service and thanked us for dining with them and asked us to make sure we come back soon. I forgot my drink and left it on the table. When I realized it and went back in to get it, the table was being cleaned. Another server walked by and told me that he would get me a new drink. I eat out a lot and was actually going to Perry’s on this day; however, it was booked, so we decided to go here. Many servers these days have not been trained well, act like they don’t want to work and don’t really care about providing good service. I’m glad that I went to Saltgrass in Grapevine. It was one of the most pleasurable dining experiences that I’ve ever had. The food was great, the overall atmosphere and service at this restaurant was impeccable. There are some good young men who want to work & these guys provided exceptional service. Kudos!
• KF

  Karen Flores

  Dec 26, 2025
  5.0
  We had a wonderful Christmas dinner at Saltgrass. The staff was amazing and very accommodating. Our flight came in early and we asked if it was possible to be seated early and they were amazing, they were able to seat us! Jake our server was also great even though they were very busy he made sure we had drinks and food were good.
• DR

  Daniel Reid

  Dec 25, 2025
  1.0
  Who is handling the to go orders? I was told to go to the end of the bar where no one asked me anything for 30 minutes before a waitress finally noticed I was there and brought my cold food. If you don’t want to serve people don’t be open today. Making me wait 30 extra minutes for cold food is not cool.
• CS

  Charles Schaffer

  Dec 1, 2025
  5.0
  To Upper Management & Future customers My family and I had a truly exceptional experience at the Saltgrass Steak House in Grapevine this Thanksgiving, and I wanted to take a moment to share our appreciation. My wife and I live in Austin and have visited Saltgrass on several occasions during the holidays—sometimes just the two of us, and other times with extended family. We have consistently enjoyed memorable Thanksgiving and Christmas meals at your restaurants, which is why we suggested Saltgrass for this year’s holiday gathering with our daughter and her husband in Euless. Our daughter, who has several food allergies, called ahead to make a reservation at the Grapevine location. During that call, she spoke with a manager who assured her that there would be a number of menu items that could be safely prepared to accommodate her needs. This gave us great confidence in choosing Saltgrass again for such an important family meal. When we arrived, there was a small issue with the reservation, but the team resolved it efficiently and had us seated within about 30 minutes. Once at the table, our server (Jayda) took our drink orders, and we began reviewing the menu. My daughter explained her allergies and requested special preparation. Our server was focused and took notes. One of the managers, Sean, came to the table to personally confirm my daughter's needs. He was attentive, reassuring, and went above and beyond to ensure her safety and comfort. The meal itself was excellent for all of us, and we had a wonderful time together. We understand how challenging it can be to fully staff a restaurant on a major holiday, yet your team handled the day with professionalism, energy, and genuine enthusiasm. From the hosts to the bar staff, servers, kitchen team, and management, everyone appeared happy to be there and committed to creating a great experience for guests. It truly felt like they approached the day as their Super Bowl. Congratulations on cultivating a culture of hospitality that shines especially bright on holiday occasions. Please extend our gratitude to the entire Grapevine team for making our Thanksgiving both memorable and enjoyable. Sincerely, Chuck Schaffer

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