Business Details
About
Fast Food Restaurant
Home to America's favorite Chicago-style hot dogs, Italian beef, burgers, salads, and chocolate cake.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.1
259 reviews
5 stars
162
4 stars
33
3 stars
18
2 stars
19
1 star
27
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the Italian beef sandwiches and hot dogs, but many found the food bland or inconsistent in flavor.
Service Issues
Several reviews highlighted slow service, incorrect orders, and issues with food temperature.
Atmosphere
The restaurant has a clean and casual atmosphere, but some found it too loud.
Consistency
While many customers appreciated the consistency across locations, others felt that quality has declined as the chain has expanded.
Pricing
Some customers felt the prices were high for the quality of food received.
- PPPeter6 days ago3.0I was excited about finding a charbroiled burger restaurant. I ordered a double cheeseburger and they gave me 3 sliced onions. I also ordered a large onion rings and I got 6 bigger rings and 2 small. And I asked the guy this is a large? And he said yes. I won't be coming back here again do to the disappointment I had
- GAGwendolyn Anderson6 days ago1.0I’m a disabled senior from Chicago wanted a beef , slightly dip and fries , just coming from Dr didn’t look at sandwich - it was about 2 fork full of Italian beef I wish I had looked at it and took a pic . No more Portillo for me 🥲😡
- DDDetechnoNov 17, 20251.0Been and cheddar croissant was disgusting. Soggy , beef had no flavor. Terrible . First time trying portillos and last. Expensive. Rather get in and out 1 min away
- RMRyan MNov 15, 20251.0ordered a sandwich and cheese fries. got home, opened the bag, and there's only a sandwich. no cheese fries. no fries at all. smh
- CSChristina SalesNov 9, 20255.0Customer Service was top notch! The chocolate eclair was out of stock and the fries were super salty. Mo was amazing, she was very tentative to us. We received two cards for a free side or dessert. Once we told her about the fries she immediately remade them. Her customer service was outstanding and we really appreciated it!
Frequently Asked Questions About Portillo's Grapevine
What are the regular opening hours for Portillo's Grapevine?
Portillo's Grapevine is open daily from 10:00 AM to 11:30 PM, with extended hours until midnight on Fridays and Saturdays.
Does Portillo's Grapevine offer drive-through service?
Yes, Portillo's Grapevine has a drive-through open during the same hours as the main location.
Can I order Portillo's Grapevine food online?
Yes, you can place orders online through their ordering website at https://order.portillos.com/.
Does Portillo's Grapevine have vegetarian or vegan menu options?
Yes, Portillo's Grapevine serves vegetarian and vegan options.
Is Portillo's Grapevine family-friendly and accessible?
Yes, the restaurant welcomes families and children, and it has wheelchair accessible entrances, parking, seating, and restrooms.
Does Portillo's Grapevine have free Wi-Fi and seating options?
Yes, Portillo's Grapevine offers free Wi-Fi along with indoor and outdoor seating areas.
What types of food is Portillo's Grapevine known for?
Portillo's Grapevine is known for Chicago-style hot dogs, Italian beef, burgers, salads, and chocolate cake.
Are there any nearby restaurants where I can go before or after visiting Portillo's Grapevine?
Yes, nearby dining options include Velvet Taco for tacos and Mexican cuisine, Firebirds Wood Fired Grill for American steak and seafood, and Rock & Brews for American bar food.
Can I visit other local spots near Portillo's Grapevine for services besides dining?
Yes, close by you can find Ellie Studio for beauty and hair salon services, Wells Fargo Advisors for financial services, and Passport Health Grapevine Travel Clinic for medical needs.
Is there convenient parking and gas station access near Portillo's Grapevine?
Yes, Portillo's offers free parking, and nearby gas stations include Chevron Station Grapevine and Tetco for your fueling needs.