Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported rude and unhelpful staff, with long wait times and frequent order mix-ups.
Food Consistency
While some customers enjoyed their meals, many complained about incorrect orders and food quality, including cold and soggy items.
Management Issues
Several reviews highlighted poor management practices, including rude behavior from managers and lack of staff training.
Cleanliness
The location received mixed feedback on cleanliness, with some praising it while others described it as filthy and unkempt.
Customer Experience
Overall, customer experiences varied widely, with some praising the service and food while others expressed frustration and disappointment.
AE
Alex Enoch
Jan 3, 2026
1.0
Just did order pick up and manager Ismael extremely rude. They couldn't find our order so told us to pull to window. We get to window they hand us bag said thank you. We open up see its missing half our stuff. 4 sandwiches break platter and 2 drinks. We told them and that when attitude started. Keep going back and forth showing them order in app. Said they need receipt told them we order online no receipt said they can't except what we show on our phone. After 5 mins of attitude from Ismael and asking over and over he realizes they gave us wrong order. Yes they gave us someone else order. They realize our order was a counter pickup. Been sitting at counter whole time. Yes I acknowledge we disnt know it was counter pick up. We missed that but there was no need for all the attitude had they pay attention to name we gave them and order number we had they would clearly see that wasnt our order we get attitude over. Then after we get order they gave us iced latte when clearly order has hot.. Ismael then throws his hands up and says go to lane 1. Showing he's fed up again their mess up. Once they finally bring to us its actually still cold no ice. Like they took same ice drink dumped ice out and gave back.... like come on man. How they expect to keep job if they cant even treat customer with respect and courtesy. Can't wait til robots take over these simple jobs. So you dont have to deal with rude people..
Love m ds food. Hate the workers. Always messing up always mad at you for it...
EF
Ethel Flowers
Jan 3, 2026
4.0
Coffee only
NW
Nicole Willoughby
Dec 15, 2025
1.0
The Hispanic lady that wants to close up before 11p is very rude. As a door dasher picking up food for a customer, I was told the had been picked up and she knows this due the name of the customer, but customer says their food had not been delivered. So I am prompted by door dash to order and pay. She would not let me do that saying there is no order. So I went around back through the line and ordered. She wouldn’t even take the phone to read the message from door dash.
MT
Marcia Tavares
Dec 13, 2025
1.0
Terrible service and very long waiting times…
JG
jesus gonzaez
Dec 11, 2025
5.0
It's been a while since I ate at ease at a McDonald's
Really, very good
What are the regular operating hours of McDonald's at 5345 William D Tate, Grapevine, TX?
McDonald's at 5345 William D Tate, Grapevine, TX is open daily from 5:00 AM to 11:00 PM.
What are the delivery hours for this McDonald's location?
Delivery is available every day from 5:00 AM to 10:30 PM at this McDonald's location.
Does this McDonald's offer drive-thru service and what are its hours?
Yes, this McDonald's has a drive-thru open daily from 5:00 AM to 11:00 PM.
What types of payment options are accepted at this McDonald's?
Accepted payment methods include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Can I order McDonald's food for delivery or curbside pickup?
Yes, this location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Is there a McDonald's mobile app available for ordering from this location?
Yes, you can order via the McDonald's App available for iOS and Android devices.
How can I earn rewards or free food at this McDonald's?
You can join MyMcDonald's Rewards to earn points for free food at this location.
What are some nearby dining options close to McDonald's at 5345 William D Tate?
Nearby dining options include Taco Bueno, Go Loco Street Tacos & Burritos, King Buffet, Tropical Smoothie Cafe, Dunkin', Quiznos, and Happy Donuts, giving you a variety of choices for Tex-Mex, Asian, smoothies, coffee, sandwiches, and more.
Are there convenient services near this McDonald's for vehicle needs?
Yes, Wash Masters #11 car wash and Driver's Edge automotive repair and oil change services are close by, ideal for quick vehicle maintenance while you dine.
Can I find gas stations or convenience stores nearby?
Nearby options include Shell gas station and Gateway convenience store, which also offers liquor and bar services.