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McDonald's

3.6
(1362 reviews)

Business Details

5345 William D Tate, Grapevine, TX
76051, United States
(817) 421-9878
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5345 William D Tate, Grapevine, TX
76051, United States

Hours

Reviews

3.6
1,362 reviews
5 stars
541
4 stars
280
3 stars
227
2 stars
90
1 star
224

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with missing items and incorrect orders, leading to frustration and dissatisfaction.

Customer Service

Many reviews highlighted rude and unhelpful staff, with specific mentions of poor management and lack of training.

Cleanliness

Some customers noted that the location was dirty and poorly maintained, impacting their overall experience.

Speed of Service

While some customers experienced quick service, many others complained about long wait times and slow service.
  • DI
    Depth Icrj
    Jan 24, 2026
    5.0
    Good location
  • DA
    Dawn Allen
    Jan 16, 2026
    1.0
    I ordered a bacon quarter pounder with cheese with extra onions like mayonnaise no pickles. My burger did not have any cheese, no bacon on it. This is not the first time that my orders have been missing things. Either the employees don’t Care about making the orders correctly or they need to be retrained. My kids love going to this McDonald’s, but I will not be returning after this incident. I paid extra for something I did not get.
  • DA
    Dawn Allen
    Jan 16, 2026
    1.0
    I ordered a bacon quarter pound meal. I requested extra onions, light mustard and light ketchup. When I arrived home and opened my box, my burger didn’t have any cheese, no bacon and no ketchup. I would taken it back but was too tired to drive back after a long days work. It seems as the employees either don’t care or do no understand the directions provided on the orders. Maybe the employees need to be trained on quality. I will not be returning.
  • AE
    Alex Enoch
    Jan 3, 2026
    1.0
    Just did order pick up and manager Ismael extremely rude. They couldn't find our order so told us to pull to window. We get to window they hand us bag said thank you. We open up see its missing half our stuff. 4 sandwiches break platter and 2 drinks. We told them and that when attitude started. Keep going back and forth showing them order in app. Said they need receipt told them we order online no receipt said they can't except what we show on our phone. After 5 mins of attitude from Ismael and asking over and over he realizes they gave us wrong order. Yes they gave us someone else order. They realize our order was a counter pickup. Been sitting at counter whole time. Yes I acknowledge we disnt know it was counter pick up. We missed that but there was no need for all the attitude had they pay attention to name we gave them and order number we had they would clearly see that wasnt our order we get attitude over. Then after we get order they gave us iced latte when clearly order has hot.. Ismael then throws his hands up and says go to lane 1. Showing he's fed up again their mess up. Once they finally bring to us its actually still cold no ice. Like they took same ice drink dumped ice out and gave back.... like come on man. How they expect to keep job if they cant even treat customer with respect and courtesy. Can't wait til robots take over these simple jobs. So you dont have to deal with rude people.. Love m ds food. Hate the workers. Always messing up always mad at you for it...
  • EF
    Ethel Flowers
    Jan 3, 2026
    4.0
    Coffee only

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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