McDonald's

3.6
1363 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5345 William D Tate, Grapevine, TX
76051, United States

Hours

Reviews

3.6
1,363 reviews
5 stars
540
4 stars
284
3 stars
227
2 stars
90
1 star
222

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with long wait times and frequent order mix-ups.

Food Consistency

While some customers enjoyed their meals, many complained about incorrect orders and food quality, including cold and soggy items.

Management Issues

Several reviews highlighted poor management practices, including rude behavior from managers and lack of staff training.

Cleanliness

The location received mixed feedback on cleanliness, with some praising it while others described it as filthy and unkempt.

Customer Experience

Overall, customer experiences varied widely, with some praising the service and food while others expressed frustration and disappointment.
  • AE
    Alex Enoch
    Jan 3, 2026
    1.0
    Just did order pick up and manager Ismael extremely rude. They couldn't find our order so told us to pull to window. We get to window they hand us bag said thank you. We open up see its missing half our stuff. 4 sandwiches break platter and 2 drinks. We told them and that when attitude started. Keep going back and forth showing them order in app. Said they need receipt told them we order online no receipt said they can't except what we show on our phone. After 5 mins of attitude from Ismael and asking over and over he realizes they gave us wrong order. Yes they gave us someone else order. They realize our order was a counter pickup. Been sitting at counter whole time. Yes I acknowledge we disnt know it was counter pick up. We missed that but there was no need for all the attitude had they pay attention to name we gave them and order number we had they would clearly see that wasnt our order we get attitude over. Then after we get order they gave us iced latte when clearly order has hot.. Ismael then throws his hands up and says go to lane 1. Showing he's fed up again their mess up. Once they finally bring to us its actually still cold no ice. Like they took same ice drink dumped ice out and gave back.... like come on man. How they expect to keep job if they cant even treat customer with respect and courtesy. Can't wait til robots take over these simple jobs. So you dont have to deal with rude people.. Love m ds food. Hate the workers. Always messing up always mad at you for it...
  • EF
    Ethel Flowers
    Jan 3, 2026
    4.0
    Coffee only
  • NW
    Nicole Willoughby
    Dec 15, 2025
    1.0
    The Hispanic lady that wants to close up before 11p is very rude. As a door dasher picking up food for a customer, I was told the had been picked up and she knows this due the name of the customer, but customer says their food had not been delivered. So I am prompted by door dash to order and pay. She would not let me do that saying there is no order. So I went around back through the line and ordered. She wouldn’t even take the phone to read the message from door dash.
  • MT
    Marcia Tavares
    Dec 13, 2025
    1.0
    Terrible service and very long waiting times…
  • JG
    jesus gonzaez
    Dec 11, 2025
    5.0
    It's been a while since I ate at ease at a McDonald's Really, very good

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 5345 William D Tate, Grapevine, TX?

McDonald's at 5345 William D Tate, Grapevine, TX is open daily from 5:00 AM to 11:00 PM.

What are the delivery hours for this McDonald's location?

Delivery is available every day from 5:00 AM to 10:30 PM at this McDonald's location.