McDonald's

3.3
2545 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
101 E TX-114, Grapevine, TX
76051, United States

Hours

Reviews

3.3
2,545 reviews
5 stars
877
4 stars
458
3 stars
374
2 stars
210
1 star
626

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, leading to a negative dining experience.

Food Quality

Many reviews highlighted issues with food being cold, overcooked, or incorrect, contributing to dissatisfaction.

Wait Times

Customers frequently mentioned long wait times both in the drive-thru and inside the restaurant, often exacerbated by poor service.

Cleanliness

While some noted cleanliness, others reported unsanitary conditions, particularly regarding food handling and restroom hygiene.

Customer Experience

Overall, the customer experience was marred by a lack of communication and acknowledgment from staff, leading to frustration among patrons.
  • HW
    Ha Wej
    1 day ago
    1.0
    Horrible service. Burgers were cold. Just threw away. Always under-staffed. This place needs leadership, attention, and fresh management. No, I’m not going to contact you McDonalds. I’ll give you another chance, but not for while.
  • TG
    tencia galan
    5 days ago
    1.0
    Had 2 burgers and a drink ... tried to order from kiosk but didn't work. Tried ordering from app said they weren't taking orders at this time. Stood at the counter for 13 mins to be told to order at the kiosk. Informed them it isn't working and what the app told me she acted as though I was lying and told me to prove it.. eventually after 7 times being kicked back to the main screen and re ordering on the kiosk I was able to get to a payment screen then it froze up when trying to use debit card. Had to redo the whole thing again and printed a ticket to pay at counter. I then stood there for 10 mins while they fought about who was gonna take food to customers in line waiting outside before I was noticed and my payment was taken... didn't really have to wait that long for my food because while I was waiting I heard them say a quarter pounder was extra and it was set aside not thinking about it the I got my bag and left. Get half way home and look my burger that was suppose to be a double quarter pounder was on a regular quarter pounder. Probably most Def the one that was sitting. I tried to call and phone said not taking calls at this time. If I could give negative starts I would!!!
  • MC
    Mark Camarigg
    Nov 12, 2025
    3.0
    At 5:30am about 8 cars in line, didn't get up in line to order till 5:55. VERY SLOW drive through crew!.
  • JJ
    Jessica Johnson
    Nov 7, 2025
    2.0
    This place is so unprofessional the women managers on the weekdays are horrible they treat the employees like trash in front of the customers, they walk around not doing nothing but talking crazy to thier employees not even working and im here everyday for my morning coffee and breakfast. Theres only a couple of girls there that get my order correct the other employees seem to like playing around talkn about stuff thats irrelevant to the job Deseree and Ruby are amazing theyre the only ones that seem to be doing thier job correctly. I plan on calling HR about the managers there because it really is sad to watch how the workers are being treated there I feel bad for them honestly
  • AN
    Anthony Newman
    Oct 31, 2025
    2.0
    Always burnt and missing food completely unedible The Bagel breakfast steak sandwich was completely crystallized hash browns the same way went back to Waffle House it's a good thing that I ordered a side sausage egg and cheese biscuit I would have only had my drink

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Grapevine, TX?

McDonald's in Grapevine, TX is open 24 hours a day, seven days a week.

Does the McDonald's location in Grapevine offer delivery service?

Yes, they offer delivery including same-day and no-contact delivery options.