Main Event Grapevine

Reviews

• M

  M A T R I X 狙撃

  Feb 23, 2026
  2.0
  Our server, Sassy, was unfortunately very rude. She got our drink order wrong and had an attitude when bringing up her mistake. She laughed in our face when we tried discussing a refund. Manager was sweet though and gave me a refund.
• CC

  Clayton Curry

  Feb 21, 2026
  5.0
  Management James and Michelle were exceptional!! They both went above and beyond to make our 1st visit memorable!!
• WE

  Whitney Earley

  Feb 14, 2026
  2.0
  We have been to multiple Main Event locations and this is by far the worst. No service at the host station. Zero birthday parties planned on a Saturday in February should have signaled something was off! The food came out before our drinks because the bar tender was so slow. When I went to the bathroom and saw how dirty the floor and clogged sink, we decided not to eat here. The manager was kind but they are under staffed, with dirty bowling shoes and food debris everywhere!
• TB

  Tyson Buck

  Feb 8, 2026
  1.0
  I had a very disappointing experience at the Main Event Grapevine location. The employee helping my son with bowling shoes was impatient and rude, not only to me but to the kids as well. If your job puts you around children, patience is not optional. If you work with the public, basic politeness should be expected. That is literally customer service. I brought the issue to the manager on duty, Jeff, hoping it would be addressed appropriately. Instead, he was dismissive and acted as if my complaint was an inconvenience to him rather than a legitimate concern. His attitude made it clear that this type of behavior is tolerated, which explains why it continues. Upper management should seriously consider doing an employee audit at the Grapevine location. Poor attitudes from both staff and management reflect a deeper issue, and until it is addressed, customers and families will keep having the same negative experiences.
• WP

  Will Pengelly

  Jan 29, 2026
  2.0
  $47 to bowl for 1 hour for 2 people with shoe rentals is ridiculous. Main Event recently switched their lanes to have their pins on strings, for those unfamiliar each bowling pin is connected to a string that makes for easier lane upkeep and reracking system but it totally kills your pin action and plays more like an arcade game than actual bowling. I realized the pins were on strings on our second frame and asked management for a refund, they offered to put the money on a game card and I obliged because we like to play the arcade games there often and I didn’t want to be difficult, the main manager only puts $40 on the card and is overall a pretty rude guy, I’ve had another encounter with him having to refund our card from a game not working where he was mister grumpy pants also. Several of the arcade games also having problems. Used to love coming here but probably won’t be back to the lane changes and poor service from management.

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