Jimmy John's

3.8
255 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1401 William D Tate Ave, Grapevine, TX
76051, United States

Hours

Reviews

3.8
255 reviews
5 stars
134
4 stars
42
3 stars
22
2 stars
15
1 star
42

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

While some customers enjoyed the sandwiches, many felt the quality was inconsistent, with complaints about portion sizes and freshness.

Pricing Concerns

Several reviews mentioned that the prices were too high for the value received, leading to dissatisfaction.

Cleanliness and Atmosphere

The restaurant's cleanliness was noted positively by some, but others reported unsanitary conditions and a noisy atmosphere.

Delivery Issues

Numerous customers experienced significant delays in delivery, contradicting the advertised 'freaky fast' service.
  • GO
    Girls Only
    Dec 19, 2025
    5.0
    I thought the two gentleman with glasses standing up front were very helpful. I see them in there all the time when I walk by but never got the chance to try this location. They were very helpful with the menu knowledge and were egar to help out. Will be returning because I love the customer service that I give to people at my job to be given to me! Thanks Jimmy John's for a quick and easy experience that was so tasty!
  • CR
    Chance rawlins
    Dec 10, 2025
    2.0
    Over $16 for a basic sandwich, chips, and a medium drink. That’s absolutely insane for a sandwich with comparable consistency to chewing on a cardboard box.
  • DW
    Dale Walker
    Dec 9, 2025
    5.0
    Order ahead using mobile app, sandwich 🥪 will be ready to go when you get there.
  • EL
    EVON VIASIDE ASSISTANCE LLC
    Nov 28, 2025
    5.0
    The young man was the fastest sandwich maker I’ve ever seen!!
  • FK
    Frank Khosh
    Sep 19, 2025
    4.0
    Review of Jimmy John’s – Grapevine I stopped into Jimmy John’s in Grapevine for the first time after a friend told me about their new pizza subs she’d seen advertised. She hadn’t tried one yet, so I volunteered to be the guinea pig. I ordered the Sicilian Pizza Sub, opting for the 8” size over the 6”, along with a medium drink. My total after tax came to $13.73. The restaurant wasn’t busy inside—just a few people picking up orders—and my sandwich was ready fairly quickly. Presentation & Taste: When I opened it up, the sandwich looked very basic: just some meats, cheese, and pizza sauce inside sub bread. The first bite confirmed what it looked like—okay, but nothing special. Very simple flavors, nothing that really stood out. Atmosphere: The restaurant itself was extremely clean, though the atmosphere didn’t offer much—it’s very straightforward, just a sub shop. It was slightly warm inside, though not uncomfortable. Value: For what I got, I didn’t feel the price matched the value. In my opinion, that meal and drink should have been closer to $10 tax included, not almost $14. Bottom Line: I might come back to try something different, but I’m definitely not rushing back. The Sicilian Pizza Sub was underwhelming, and the price felt inflated for what you get.