Business Details
About
Sandwich Restaurant
Location
Charleys Cheesesteaks
3000 Grapevine Mills Parkway, Sp. FC03, Grapevine, TX
76051, United States
Hours
Reviews
3.9
198 reviews
5 stars
111
4 stars
31
3 stars
12
2 stars
7
1 star
37
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
There were multiple complaints about incorrect orders, including missing items and wrong ingredients.
Customer Service
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and lack of attention.
Food Quality
Food quality was inconsistent, with some customers enjoying the taste while others found it bland or unsatisfactory.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with the counter and dining area.
Wait Times
Customers frequently noted long wait times for food, especially during busy periods.
- BBBeanieNov 25, 20251.0Ordered prime bbq JALAPEÑO but they left out the Jalapeño🙄🙄 the main cook(guy with ponytail) was too busy laughing at a customer who couldn’t understand their accent yelling out the order number. Nothing like coming all the way home to realize they messed up your order
- BBBrookAug 18, 20255.0We ordered from here and had it delivered 3x this week and every order was made correctly. Thanks for making the orders right! The fries are the best and can easily fill you up. The Philly is our go to but we also enjoy the teriyaki and chicken with Chipotle ranch.
- RCRogelio CortezDec 6, 20241.0Raw meat
- TTTexasLadyApr 15, 20225.0Best sandwich I’ve ever had. Amazing food and excellent service. Alberto giving out coupons very friendly and helpful. The whole staff working hard and smiling as they prepare your sandwich.They got my business. I would definitely return and recommend them.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours for Charleys Cheesesteaks at Grapevine Mills Mall?
Charleys Cheesesteaks is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Charleys Cheesesteaks offer delivery services?
No, Charleys Cheesesteaks at Grapevine Mills Mall does not offer delivery services; delivery hours are closed every day.
Can I use the drive-through service at Charleys Cheesesteaks?
No, the drive-through service is not available at this location; drive-through hours are closed all week.
Are there pickup or takeout options available at Charleys Cheesesteaks?
No, both pickup and takeout services are closed at this location every day.
What payment methods does Charleys Cheesesteaks accept?
Charleys Cheesesteaks accepts American Express, Discover, Mastercard, and Visa credit cards.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 3000 Grapevine Mills Parkway, Sp. FC03, Grapevine, TX 76051, USA, inside the Grapevine Mills Mall.
What sandwich and dining options are near Charleys Cheesesteaks at Grapevine Mills Mall?
Nearby dining options include Sonic for fast food, Fuji Sushi and Maki of Japan for sushi, Kelly's Cajun Grill for seafood, Taco Bell for quick-service Mexican food, and Great Wraps for sandwiches.
What entertainment or shopping can customers enjoy near Charleys Cheesesteaks?
Customers can visit the Carousel At Grapevine Mills amusement park and shopping center, the Galleria Mall for various shops, and The Escape Game Grapevine for an interactive escape room experience nearby.
Are there shoe stores close to Charleys Cheesesteaks in Grapevine Mills Mall?
Yes, nearby shoe stores include Off Broadway Shoes, Rack Room Shoes, Finish Line, Champs Sports, JD Sports, and Nike Clearance Store - Grapevine.
How can I contact Charleys Cheesesteaks at Grapevine Mills Mall?
You can reach Charleys Cheesesteaks by phone at +1 972-539-6439 or visit their menu and ordering site at https://order.charleys.com/menu/grapevine-mills-mall/.