Caribou Coffee

4.3
37 reviews
Four coffee drinks with whipped cream and cold foam, plus two breakfast bowls of eggs and veggies on a table.
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Business Details

897 West Northwest Highway, Grapevine, TX
76092, United States
(817) 765-1272
https://locations.cariboucoffee.com/us/tx/grapevine/897-west-northwest-highway
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About

Coffee ShopCafeBreakfast RestaurantCaribou
Life is Short, Stay Awake for it. Make a stop at the Caribou Cabin part of your routine - it's fast, easy, and oh-so-friendly. Order Ahead, or at the window, drive-thru, and be on your way. Welcome, and enjoy your really short stay!

Location

Caribou Coffee
897 West Northwest Highway, Grapevine, TX
76092, United States

Hours

Reviews

4.3
37 reviews
5 stars
30
4 stars
0
3 stars
1
2 stars
1
1 star
5
  • CA
    CJ AC
    5 days ago
    1.0
    Manager chose to assert herself, blame newer trainees for her own rudeness, treat the one who was helping me with contempt, and make her point with me (as a new customer) instead of serving me my coffee and sending me on my way as a HAPPY new customer. She didn’t give me any sweetener either. Point noted. Customer service isn’t a priority here and the coffee is about par with customer service. As a new coffee shop in an area that coffee shops didn’t do too well before, DO BETTER! Being a restaurant OWNER myself, she wouldn’t have a job anymore if she worked for me. For the $7 coffee and bad service, in the future If anyone wants to be treated with contempt, just log onto social media instead and save yourself the $7 for bad coffee and undue stress. Went down the road to Defined Coffee and was treated kindly, and my coffee is great!
  • JJ
    Johnny
    6 days ago
    5.0
    So I went Sunday morning around 7am and I would say everything I tasted was delicious. I ordered a Cinnamon Sugar Latte, and Maple Waffle Sandwich and the Just Egg wrap that tasted as good as it smelled.
  • CO
    Connor Ortiz
    Dec 24, 2025
    5.0
    Drive through was super pleasant and quick! I got an iced oat vanilla latte and it might be the best in the Grapevine/Southlake area. Lady with curly hair and christmas headband gave me a free cake pop for Christmas! Definitely recommend and will be back.
  • SR
    Samir Raza
    Dec 23, 2025
    1.0
    Trash the app doesn’t work neither does online log in and you need an account for the meals ? How am I supposed to order if I can’t make an account not gonna even bother trying again waste of time
  • KM
    Ken Mahlke
    Dec 14, 2025
    1.0
    Tried to write the company but no response. This location lacks customer service. Twice I have ordered bagged coffee and order was excepted and paid for and I get to the location and they don't have it and want me to arrange a refund with a manager that is not at this location. The staff was very unprofessional. I will order from the corporate office in the future. Excited when Caribou opened here but will not be back.
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Frequently Asked Questions About Caribou Coffee

What are the operating hours of Caribou Coffee in Grapevine, TX?

Caribou Coffee is open Monday to Friday from 5:00 AM to 8:00 PM, Saturday from 5:30 AM to 8:00 PM, and Sunday from 5:30 AM to 7:00 PM.

Does Caribou Coffee offer in-store pickup services?

Yes, Caribou Coffee offers in-store pickup service for your convenience.