Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
3.8
526 reviews
5 stars
238
4 stars
135
3 stars
50
2 stars
20
1 star
83
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised friendly staff while others reported rude and unprofessional behavior.
Food Quality
Food quality is inconsistent; some customers enjoyed their meals while others complained about cold or poorly prepared items.
Cleanliness
The restaurant's cleanliness received positive remarks, but some customers noted issues with the bathrooms.
Order Accuracy
Several customers experienced issues with incorrect orders and poor communication from staff.
Atmosphere
The dining environment was generally described as pleasant, though some found it too warm.
- PCPeggy ClendenonDec 24, 20255.0I really like Arby's food in general. This resturaunt in Grapevine is exceptional. Very clean, food is always hot (been here only twice), employees are both friendly & helpful. They all deserve a raise. ☺ 12/23/2025 - served at approximately 2:30pm. 🤶
- FCFlip CarsonDec 18, 20255.0Service excellent. Steak Fingers are a bust. Texture and taste of beef jerky. Strong flavor. Bad. Ate 2 sandwiches instead. Great, as always
- BPBruce PruettDec 11, 20255.0Janet the cashier was so nice and she remembered all customers name in the restaurant. The food was so good, I haven't eaten there in so long. I had to take some beef and chedders to go.
- RGRuston GreerNov 21, 20255.0I had forgotten how good the roast beef sandwich here is. I don't even mind that the lady keeps calling me Green. The chicken sandwiches are worth a taste also, but I would skip the tenders unless you are also fan of excessive breading.
- JNJacob NormanNov 5, 20251.0I went to this location on 04NOV2025 and ordered a double beef and cheddar combo, to eat in the car with my spouse after work. I was happy until I looked at my meal, my sandwich had almost no cheese anywhere and the double looked like a single. When I asked the employee inside "is this a single?" and he said "What does the wrapper say?" And looked himself on the wrapper and he said double. After trying to get a females attention; that never showed up when she was called, the original male that checked me out then asked what did I want and I said a double beef and cheddar but with cheese. He returned the original sandwich with. Cheese on it. I said this entire explanation so I could post these two pictures. How is my sandwich a double? This is not a double, this is a single. I should have asked for a single beef and cheddar sandwich so I could compare the sizes. Terrible location. I attached pictures.