Tom Thumb

Reviews

• MP

  Msris Perez

  4 days ago
  5.0
  Good for goya products.
• KR

  Kaleigh Rivera

  Nov 8, 2025
  1.0
  Bought my birthday cake here. Ordered a custom photo caked. When i got home the picture had a giant crack on top. Not worth what i paid at all.
• RL

  Ria Longo

  Oct 26, 2025
  1.0
  Store associates are completely unhelpful. Don't come here if you want to deal with competent people. We came in for a specific item that we couldn't find, so we asked for assistance. The first associate couldn't help and told us to ask another guy, who also couldn't help because he was watching self-checkout. A third guy went to look in the back for the item and couldn't find it, even though the website had it listed as in stock. Then we asked a girl for help and she also had no idea, so we had to ask her to find someone else to help. They have no system to look up items according to the associates who helped us, and as someone who worked in retail, I can't understand that. After she spoke with the manager, she said she needed the item number or barcode, which is not listed on the website for some reason, and that without it, the item couldn't be looked up at all. The manager didn't come out to talk to us even after all this and us waiting 20 minutes trying to get help. It was a collosal waste of time.
• CC

  Chris Cervantez

  Oct 24, 2025
  1.0
  I visited the store a couple of times recently, as the store is convenient. Tonight, I stopped by to pick up some baking pumpkins. There were a lot of pumpkins that were shriveled or moldy and should’ve been thrown away last week. When I got to the self checkout register, the pumpkins didn’t ring up as expected. This was about 5 minutes before the store closed and instead of the attendant apologizing and offering to adjust the price (the adjustment would’ve been about $1 or less), she proceeds to tell me that I picked up the wrong pumpkins and offered to walk me to where the pumpkins that were being sold for the price I mentioned, which didn’t even seem to be in the same area. The price was clearly posted and the shipping container included dozens of the same pumpkins I selected, but were apparently put in the wrong place. Extremely poor customer service, especially for a grocer that seems to sell the same items that other grocers sell for 2, 3 or even 4 dollars. Last week, I picked up some donut holes and they were stale. It seems like with Tom Thumb’s inflated prices and many people struggling to afford groceries, the items in the store aren’t selling through as fast as they used to. I’ll definitely consider shopping elsewhere whenever possible to avoid experiences like the one I had tonight.
• GC

  Gwendolyn Crawford

  Oct 22, 2025
  4.0
  Groceries I typically like shopping here. The fresh fruit can use some revamping. Some of the fruit are 2 steps from being rotten. That is disappointing 😞 I purchased meat, chicken, seasonings, milk and cheese.

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