Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 728 E Main St in Grand Prairie. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and lack of assistance at the counter.
Food Quality
Customers frequently complained about incorrect orders, cold food, and inadequate portion sizes, leading to dissatisfaction with the food quality.
Ordering Process
Many customers expressed frustration with the reliance on kiosks for ordering, which often resulted in confusion and lack of human interaction.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, as well as enjoying the food when it was prepared correctly.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty tables and unsanitary conditions in the bathrooms.
JG
Jerry Guzman
Nov 2, 2025
5.0
Nice place
AT
Amaya Thilavanh
Oct 14, 2025
1.0
Very bad customer service, got impatient over the phone when trying to ask a question about the menu
AR
Ally Rajphoumy
Oct 14, 2025
1.0
they threatened to call the cops for asking a simple question "when are nacho fries coming back"
RM
Riley Mahoney
Oct 2, 2025
5.0
Good food & quick service
SB
Sandy Butterfly
Sep 22, 2025
1.0
I go to this Taco Bell cause it’s closer to me well the cashier yesenia M is so rude to the customers as well as her employees and she snatched the money or card out of your hand and literally throws your food at you she talks about people in Spanish thinking we don’t understand this is horrible service owner needs to be aware of this cause this is very bad for business she is so unprofessional and for no reason cause I always am nice to her as we should appreciate them but this lady here needs to seriously get evaluated for her attitude