Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Grand Prairie, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 210 West Pioneer for the ultimate SONIC experience!
Location
Hours
Reviews
3.5
1,143 reviews
5 stars
443
4 stars
241
3 stars
137
2 stars
79
1 star
243
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Food Temperature
Many customers reported receiving cold or poorly prepared food items, leading to dissatisfaction.
Management Issues
Several reviews mentioned ineffective management and lack of training for staff, contributing to the overall negative experience.
Inconsistent Experience
While some customers praised individual staff members and specific experiences, the overall trend indicated a lack of consistency in service and food quality.
- KVKay VaughanDec 27, 20251.0Food was cold. Wanted to charge me for marinara sauce even though I ordered 18 cheesticks. Since when do you charge for sauce at ONE Sonic location and not others?
- SPStacy PinedaDec 23, 20251.0This is the worst sonic I have ever been too , the night manager there is horrible I came to get two drink and they had me waiting over 30 mins for two drinks but had 6 cars get there orders before me , when they got there after me and when I ask one of the employees for help that say they can’t and they need a second. I come back 5 hours later for my drinks and they have nerve to not say sorry for what happened and charge me for a drink I had ordered for my daughter, what a fast food restaurant
- DDDiana DeeDec 23, 20251.0Pull into parking/ service space. Pressed button to place order waited 2 minutes then another minutes. No answer. No "we will be with you soon" absolutely nothing. Finally an employee came out to give food to the car parked next to me. I thought 5 minutes. No answer on speaker not even a hello be with you shortly... nope nothing . I backed up. Proceeded to leave when an employee said we can take your order. Nah. Don't worry about if it take 6 minutes to even answer. I bet it will take 2 or 3 times that long to get food.
- EEetejeda1984Nov 23, 20251.0Don't order here. I placed an order and it's been more than 20 minutes. I asked what's the delay and was told they were busy with drive thru orders
- GAGuadalupe AcunaNov 9, 20251.0We went by on a Saturday night around 9:30. There was no other customers so I expected my food to be made properly. I live less than 5 minutes from this sonic. When we got home everything was cold. Fries, tots maybe its expected but still I’ve never had them be as cold as they were. Burgers were also cold that not even the cheese was melted. I had asked for no pickles on one of the burgers I repeated it actually and employee told me it had no pickles but yet still added pickles. Mozzarella sticks were also cold, cheese not melted at all. Also ordered a sonic blast and ice cream tasted sour. First time I’ve ever had an experience where every single item was bad.