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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Grand Prairie, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 210 West Pioneer for the ultimate SONIC experience!
Numerous customers reported long wait times, rude staff, and incorrect orders, leading to a consistently negative experience.
Food Quality
Many reviews highlighted cold, poorly prepared food, including undercooked items and incorrect orders, contributing to dissatisfaction.
Customer Experience
Several customers expressed frustration with the lack of communication and attentiveness from staff, particularly in drive-thru and order-taking situations.
Management Concerns
Feedback indicated issues with management, including poor handling of complaints and inadequate training of staff, affecting overall service quality.
KV
Kay Vaughan
Dec 27, 2025
1.0
Food was cold. Wanted to charge me for marinara sauce even though I ordered 18 cheesticks. Since when do you charge for sauce at ONE Sonic location and not others?
SP
Stacy Pineda
Dec 23, 2025
1.0
This is the worst sonic I have ever been too , the night manager there is horrible I came to get two drink and they had me waiting over 30 mins for two drinks but had 6 cars get there orders before me , when they got there after me and when I ask one of the employees for help that say they can’t and they need a second. I come back 5 hours later for my drinks and they have nerve to not say sorry for what happened and charge me for a drink I had ordered for my daughter, what a fast food restaurant
DD
Diana Dee
Dec 23, 2025
1.0
Pull into parking/ service space. Pressed button to place order waited 2 minutes then another minutes. No answer. No "we will be with you soon" absolutely nothing. Finally an employee came out to give food to the car parked next to me. I thought 5 minutes. No answer on speaker not even a hello be with you shortly... nope nothing . I backed up. Proceeded to leave when an employee said we can take your order. Nah. Don't worry about if it take 6 minutes to even answer. I bet it will take 2 or 3 times that long to get food.
EE
etejeda1984
Nov 23, 2025
1.0
Don't order here. I placed an order and it's been more than 20 minutes. I asked what's the delay and was told they were busy with drive thru orders
JM
Juan Machado
Nov 17, 2025
1.0
Tienen a un señor de lentes en las noches bien mal educado
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