Sonic Drive-In

3.7
741 reviews

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Grand Prairie, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3738 S. Carrier Parkway for the ultimate SONIC experience!

Location

Sonic Drive-In
3738 S. Carrier Parkway, Grand Prairie, TX
75052, United States

Hours

Reviews

3.7
741 reviews
5 stars
324
4 stars
169
3 stars
87
2 stars
44
1 star
117

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported consistent issues with incorrect orders, including missing items and wrong food.

Service Speed

Many reviews highlighted slow service, with long wait times for food and drinks, even during less busy hours.

Staff Attitude

Several customers experienced rude or unprofessional behavior from staff, impacting their overall experience.

Food Quality

Customers frequently complained about food being served cold, overcooked, or not meeting expectations.

Management Issues

There were mentions of poor management and lack of training among staff, contributing to ongoing service problems.
  • JM
    Juan Macias
    6 days ago
    5.0
    I place a mobile order but It went through on my end but I guess sonic system didn't allow it which I had no clue I waited and KYLE came to my vehicle ask if I order popcorn chicken I said I'm waiting on my mobile order he said no sir theres no mobile orders we are about to close... he was very polite and I loved the way he controlled the situation because I was hangry but thanks KYLE.. FASTFOODS NEED MORE LIKE KYLE.. THANK YOU SIR.. I HOPE YOU ARE ABLE TO ADVANCE IN A HIGHER POSITION
  • MM
    Maria Mercado
    Dec 27, 2025
    1.0
    When I ordered my food my onion rings came back cold did not wanna be rude I asked the service to give me hot onion rings when I finished my sandwich then I had to wait for my onion rings so did not get to eat onion rings with my sandwich had a sink Chicken Sandwich So it makes no sense when you have a sandwich but you don't have your other side order bad service bad food
  • DC
    Dan C
    Dec 22, 2025
    3.0
    Too many mobile pick-up areas.
  • CM
    Cheryl Musick
    Dec 21, 2025
    3.0
    It's was ok
  • JM
    jacob murillo
    Nov 21, 2025
    1.0
    I usually go to Sonic because I can customize my drink exactly how I want it. My go-to is a Diet Dr Pepper with vanilla and lime—a very specific request, but not a complicated one. Somehow, this location has never managed to get it right. Not once. Tonight was no different. Visit date and time: **November 22, 2025 — around 9:30 PM** Management, feel free to pull the cameras and see exactly who was working, because the level of carelessness was absolute. I left the stall quickly and headed straight onto the highway that’s just a couple minutes away. By the time I tasted my drink, it was already too late to turn around—not that I should have to double-check something this basic every single time. And of course, they once again left out the vanilla and lime completely. It was just a plain Diet Dr Pepper… the one thing I didn’t order. And the food? Somehow even worse. Pretzel: no cheese Tots: no ketchup Cheeseburger: no cheese It’s genuinely impressive how many ways one location can mess up a simple order. It’s not bad luck—it’s a pattern. A reflection of a staff that has zero pride, zero urgency, and zero attention to detail. This place is clearly run by employees who don’t care whether the customer gets what they paid for. If you want competent service or even basic accuracy, avoid this Sonic at all costs. There’s another Sonic on Camp Wisdom surrounded by Cane’s, Wendy’s, Chick-fil-A, and McDonald’s—businesses that at least understand the bare minimum of customer service. If you value your time, money, or patience, go literally anywhere else. This location has earned every part of this review.