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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Grand Prairie, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3738 S. Carrier Parkway for the ultimate SONIC experience!
Customers frequently reported slow service, long wait times, and incorrect orders, indicating a lack of urgency and attention to detail from staff.
Food Quality
Many reviews highlighted poor food quality, including cold items, incorrect orders, and unsanitary conditions, leading to dissatisfaction.
Staff Attitude
Several customers noted rude or unprofessional behavior from staff, impacting their overall experience negatively.
Inconsistent Experience
The location received mixed reviews, with some praising individual employees while others reported consistently poor service.
RL
Rosa Linex
Feb 11, 2026
5.0
My only complaint is that the touch screens never work so the car hopper never get their hard earned tips. Im sure management knows and doesn't care.
BB
Brittany
Feb 11, 2026
1.0
Had an order pick up that sent I sent someone else to pick up, and the lovely lady on the other end thought it’d be smart to tell me she could manually do it since I was unable to check in due to the location and that the person I sent should have clicked the button to check in, which they did, and still waited for 20 minutes until I called questioning what was taking so long. Do better!
DD
Darcy
Feb 3, 2026
1.0
Disgusting, old, moldy, food was served. This place should be shut down, no quality control. The manager asked me to bring the food back for a refund after i had already sent photos to customer service that they sent him . The food was already in the trash. Sonic should be ashamed of this store. I ordered a burger and it looked like i was served a fried air hockey puck. As soon as i bit in , the patty crunched and crumbled, i spit it ou asap and threw it away. the workers cant even get an order right. I ordered 2 items both i asked for no tomatoes. Both had moldy tomatoes.
NL
Nicole Lucio
Jan 12, 2026
1.0
I ordered and they took over 40 minutes
JM
Juan Macias
Jan 7, 2026
5.0
I place a mobile order but It went through on my end but I guess sonic system didn't allow it which I had no clue I waited and KYLE came to my vehicle ask if I order popcorn chicken I said I'm waiting on my mobile order he said no sir theres no mobile orders we are about to close... he was very polite and I loved the way he controlled the situation because I was hangry but thanks KYLE.. FASTFOODS NEED MORE LIKE KYLE.. THANK YOU SIR.. I HOPE YOU ARE ABLE TO ADVANCE IN A HIGHER POSITION
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