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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Grand Prairie, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2991 S Highway 360 for the ultimate SONIC experience!
Numerous customers reported slow service, long wait times, and rude staff interactions.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including wrong items and missing components.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning cold items, burnt food, and issues with freshness.
Positive Staff Interactions
Some customers praised specific staff members for their friendly service, indicating that experiences can vary significantly.
DR
David Rodriguez
Dec 26, 2025
1.0
Worst service I’ve had at a sonic
TH
Tia Haywood
Dec 22, 2025
1.0
I Don't Know Who The Managers Name Is That Took My Order For A Cup Of Ice But You Need To Fix Your Attitude Because When You GET Shut Down Then You Gonna Wish You Could've Had Gave Better Service Austin Tx Does Better Than Y'all! 🤣🤣🤣🤣
CC
Carson
Dec 2, 2025
5.0
Quick food and really good milkshakes.
IC
Isaac Cole
Nov 22, 2025
1.0
Channel the African American lady delivering ice legit ice after I tipped her for doubt the basic was angry she has to carry two bags of ice. She threw them at my door window. I asked her to put it on the floor and she slammed them. This is why tipping is a joke.
QP
Q P
Nov 8, 2025
1.0
Ordered a #19 and asked for a beef patty instead of sausage and they told me they had to charge an additional $2 for it. It’s always been a thing to substitute and I don’t know why the manager there lacks that effort for the customer but that’s not ok. She also came out to my car to tell me this instead of telling me on the intercom. I don’t wanna have an arguement about how I would like MY food prepared. This location is badly managed and operated