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Sonic Drive-In

3.6
(1225 reviews)
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Business Details

2991 S Highway 360, Grand Prairie, TX
75052, United States
(972) 623-0600
http://www.sonicdrivein.com/locations/us/tx/grand-prairie/2991-s-highway-360/store-4387
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About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Grand Prairie, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2991 S Highway 360 for the ultimate SONIC experience!

Location

Sonic Drive-In
2991 S Highway 360, Grand Prairie, TX
75052, United States

Hours

Reviews

3.6
1,225 reviews
5 stars
495
4 stars
265
3 stars
150
2 stars
85
1 star
230

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and long wait times for orders.

Order Accuracy

Many customers reported issues with incorrect orders and substitutions, leading to frustration.

Food Quality

Several reviews mentioned inconsistent food quality, with complaints about cold or poorly prepared items.

Management Issues

Customers expressed concerns about management and operational inefficiencies, contributing to a negative experience.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendly service and quick food delivery.
  • AC
    Angela Cavazos
    Feb 11, 2026
    3.0
    We ordered a burrito with no cheese. Omar brought it to us and wouldn't speak to me. No, here is your food, your total is this much, have a good day, nothing. I buzzed back because the order was wrong. On the ticket was right, just made wrong. He told me to hold on... Ok. He brought me the correct food and I tried handing him back the wrong order. I said you don't want it and he just shook his head no. Just very unprofessional. Not sure why he was refusing to speak.
  • DC
    Danielle Carey
    Feb 4, 2026
    1.0
    They stole my brothers card then acted like they didn't. Horrible customer service
  • RP
    Richard Peters
    Jan 14, 2026
    1.0
    My God!! Second time we have preordered online at this location & then have to wait over 30 minutes for our food! How is this possible? We prepaid, tipped nicely...then have to wait a half an hour to get the food. Late back to work too! What a joke!!! Never again!
  • DR
    David Rodriguez
    Dec 26, 2025
    1.0
    Worst service I’ve had at a sonic
  • TH
    Tia Haywood
    Dec 22, 2025
    1.0
    I Don't Know Who The Managers Name Is That Took My Order For A Cup Of Ice But You Need To Fix Your Attitude Because When You GET Shut Down Then You Gonna Wish You Could've Had Gave Better Service Austin Tx Does Better Than Y'all! 🤣🤣🤣🤣
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Brand Certified Facts from Sonic Drive-In

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Certified March 01, 2026Yext Knowledge Graph
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