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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Grand Prairie, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 814 W Main Street for the ultimate SONIC experience!
Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold or improperly prepared items.
Positive Staff Interactions
Some customers praised specific staff members for their friendly and attentive service, particularly mentioning employees like Lilly.
Location Experience
The new location received mixed reviews, with some appreciating the atmosphere for families while others noted cleanliness issues.
UA
uriel alvarez
Feb 21, 2026
3.0
La.mesas de afuera no las limpian y no le ponen atencion en tener limpio.
NA
Nikki Alderman
Feb 18, 2026
5.0
Love the playground attached. Love that it’s on turf. Nice new outdoor pavilion with picnic tables to order food, drinks, or something sweet and sit and chill and enjoy the nice weather while the kids play and run around and have fun. We were having issues with the credit card terminal but Lilly and the manager took care of us. Love Lilly! She goes above and beyond. Great place for a fun family outing! :)
MM
MaLana
Feb 3, 2026
5.0
That "groovy" fries were so delicious! Pipping hot, crispy, and fresh! I believe the best fries I eaten at a Sonic!
AP
april k price
Jan 20, 2026
1.0
You forgot my straw, no napkins, quit putting mayo on my burger, and I'm really tired of cold tater tots!
AL
Alonzo DjAlo De Leon
Dec 18, 2025
1.0
Went to the drive thru ordered and was getting my change back and the employee barely handed my $16.00 and flew out of my hand cause it was very windy. It went across the street 5 lanes into a ditch. So I waited for the manager to come back and give me my change but so rude she said no. I told her that employee is doing that on purpose cuz the customer behind me says it almost happened to her too because she stopped and told me. BRITNEY was a very rude manager. I had to go across the street 15 minutes it took me to get my money out of the ditch. I also found another $5 bill and that one dollar bill that wasn't mine but I picked it up. Apparently that's how they're trying to get their tips in a wrong way. That street was a 814 W Main Street very busy Street. My daughter (16) was with me she witnessed this incident.
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