On The Border Mexican Grill & Cantina

4.2
1403 reviews

Business Details

5244 S State Highway 360, Grand Prairie, TX
75052, United States
(972) 639-5050
https://www.ontheborder.com/locations/grand-prairie/

About

Mexican RestaurantRestaurant
Our day begins making fresh chips & salsa in-house and continues as we fire up your favorite Tex-Mex flavors. Enjoy our family-friendly fare at the restaurant, to-go, or delivered in Irving, TX.

Location

On The Border Mexican Grill & Cantina
5244 S State Highway 360, Grand Prairie, TX
75052, United States

Hours

Reviews

4.2
1,403 reviews
5 stars
844
4 stars
258
3 stars
121
2 stars
57
1 star
123

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported that the food quality has declined, with complaints about cold, bland, and poorly prepared dishes.

Service Issues

Numerous reviews highlighted poor service, including inattentive staff, slow service, and mistakes with orders.

Cleanliness

Several customers noted cleanliness issues, including dirty tables, unpleasant odors, and unkempt restrooms.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their excellent service and friendliness.

Atmosphere Concerns

Customers expressed dissatisfaction with the restaurant's atmosphere, citing issues like musty smells and worn-out furniture.
  • FF
    foodreviews2025
    Feb 11, 2026
    1.0
    Food is gross and overpriced. Building is run down and smells like mold and mildew. Manager on shift the day I came was weird. He’s presence just felt off
  • AY
    Andrew Yacenda
    Jan 29, 2026
    2.0
    Food is fine, but very disappointed that they changed many menu items over to mirror Pappasitos. Especially getting rid of the OTB salsa, which I REALLY liked. If I want Pappasitos chips and salsa, I'd just go there.
  • PA
    Phil Andolino
    Jan 18, 2026
    2.0
    Came in after a long flight 23 minutes before closing and ordered, was never brought chips and salsa because the waitress said they were put away for the night, ordered a margarita and was told the salt for the rim was put away for the night, food was just mediocre. Should have just went to Taco Bell…..
  • CT
    Casey Turner
    Jan 18, 2026
    5.0
    The food is always fresh-the staff is always friendly-the restaurant is always clean-the beverages are always delicious. We love coming here.
  • JC
    John Cleveland
    Jan 17, 2026
    1.0
    BEYOND DISAPPOINTED!! Yall totally changed everything, menu, quality, etc. Not acceptable to me. There were several things that kept me coming back to On The Border, but yall took away the main thing and totally changed the other! Your whole menu is different, and the prices have skyrocketed!! The Bordurrito, which is the main thing I ordered, is gone completely?? Why? The waitress told me she could probably have them make me something similar, but it would be almost 30.00 to do it!!! Seriously! Wow!! I also always order the Border Sampler. Why the heck did yall change it up? More expensive, less quantity, no small portion of queso to dip the sampler in, and just way way different than it used to be. We were a table of 5. I almost ordered 2 samplers to accommodate all of us, but im sure glad I didn't! The one I did order only got half eaten. So, today was a waste of 125.00. Unfortunately, due to the changes yall made, I will never return and find something more authentic and worth it, and maybe be able to support a local business instead of a major company that doesn't care about its customers. Yall should have kept things like they were, left it alone, amdbyou would not be losing business. But as if now, every single thing I ordered today was horrible, bland, small quantity, and increased prices. Shame on you for sure!! John out!

Frequently Asked Questions About On The Border Mexican Grill & Cantina

Does On The Border Mexican Grill & Cantina accept reservations?

Yes, On The Border Mexican Grill & Cantina accepts reservations to help you plan your visit.

What are the regular operating hours of On The Border Mexican Grill & Cantina?

The restaurant is open Monday through Thursday and Sunday from 11:00 AM to 9:00 PM, Friday and Saturday from 11:00 AM to 10:00 PM.

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