Business Details
About
Mexican RestaurantRestaurant
Our day begins making fresh chips & salsa in-house and continues as we fire up your favorite Tex-Mex flavors. Enjoy our family-friendly fare at the restaurant, to-go, or delivered in Irving, TX.
Location
On The Border Mexican Grill & Cantina
5244 S State Highway 360, Grand Prairie, TX
75052, United States
Hours
Reviews
4.2
1,388 reviews
5 stars
842
4 stars
255
3 stars
119
2 stars
54
1 star
118
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous reviews highlighted poor service, including inattentive staff, long wait times, and incorrect orders.
Food Quality
Many customers reported cold or poorly prepared food, with some dishes described as bland or overcooked.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables, sticky surfaces, and unpleasant odors in the restaurant.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and attentiveness.
Atmosphere Concerns
Customers noted a decline in the restaurant's atmosphere, citing issues like noise levels and overall ambiance.
- EGEctor GomezNov 14, 20255.0Drinks were excellent and Francisco gave amazing service and the food was also a 10/10
- DSDIA K SMITHNov 3, 20251.0This was supposed to be Chicken Tortilla soup … The quality has gone way down, soup is bland, no rice, no avocado, they didn’t even fill up the brim for $11…I got a credit on this immediately !! Won’t be ordering again
- TRThomas RobertsOct 27, 20253.0Went in to place a to go order around 530 on a Saturday, place was almost empty and smelled like sour cleaning towels. Food was okay but this place used to be very busy but has gone downhill in the last 4 years.
- LLLeTerrika LewisOct 18, 20251.0I don’t what type of night shift yall have running but to play with someone food is unacceptable. I have been ordering chicken tortilla soup every week and I have never experienced what I have today. My soup was only chicken rice and broth so I drove way back to the location for the manager Mindy to play in my face. Why would you cup up raw zucchini and put it on top of my soup? My main concern was my avocados missing that you claimed you put in the soup yourself and lied they were not there. They don’t just “dissolve “ in your words. Then to remake my soup and cut up raw zucchini. As a manager you of all people knew that was unacceptable.
- SSscott skurdalsvoldOct 13, 20254.0Restaurant needs some upgrades and a good cleaning. Seats are worn out. Booths not bolted to the floor and make you feel like you’re reclining. Food was good. Service was good and staff was friendly. Went during a slow time and the food took a little longer than expected and arrived only warm, not hot. Do your own math on the tips. These numbers are incorrect for the percentage.
Frequently Asked Questions About On The Border Mexican Grill & Cantina
Does On The Border Mexican Grill & Cantina accept reservations?
Yes, On The Border Mexican Grill & Cantina accepts reservations to help you plan your visit.
What are the regular operating hours of On The Border Mexican Grill & Cantina?
The restaurant is open Monday through Thursday and Sunday from 11:00 AM to 9:00 PM, Friday and Saturday from 11:00 AM to 10:00 PM.
When is happy hour at On The Border Mexican Grill & Cantina?
Happy hour is Monday through Friday from 4:00 PM to 7:00 PM, extended until 10:00 PM on Thursday. The restaurant is closed for happy hour on Saturday and Sunday.
What meals are served at On The Border Mexican Grill & Cantina?
They serve lunch, dinner, happy hour specials, and late-night meals.
Does On The Border Mexican Grill & Cantina offer delivery and pickup options?
Yes, they provide in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What kinds of payment are accepted at On The Border Mexican Grill & Cantina?
You can pay using American Express, Cash, Discover, Mastercard, and Visa.
Where is On The Border Mexican Grill & Cantina located?
It is located at 5244 S State Highway 360, Grand Prairie, TX 75052, USA.
Can I view the menu or order online from On The Border Mexican Grill & Cantina?
Yes, you can view the menu and place orders online at https://order.ontheborder.com/menu/on-border-grand-prairie
Are there any nearby restaurants to On The Border Mexican Grill & Cantina where I can explore other dining options?
Yes, nearby dining options include MrBeast Burger, Domino's Pizza, Pho Duc (Vietnamese cuisine), Crazee Crab (seafood), and IHOP for breakfast and brunch.
What nearby places can I visit before or after dining at On The Border Mexican Grill & Cantina?
You can visit nearby attractions such as Marble Slab Creamery for ice cream, Mama Moore's Gourmet Popcorn for snacks, or the NTTA Grand Prairie Customer Service Center if you need travel assistance.