McDonald's

3.6
2621 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
813 E Main, Grand Prairie, TX
75050, United States

Hours

Reviews

3.6
2,621 reviews
5 stars
1,112
4 stars
532
3 stars
375
2 stars
144
1 star
458

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Food Quality

Customers frequently reported receiving cold or incorrect food orders, with some mentioning unsanitary conditions.

Management Issues

Several reviews pointed out unprofessional behavior from management, including rudeness and lack of support for staff.

Cleanliness

Multiple customers noted that the restaurant was dirty, particularly in the dining and restroom areas.

Inconsistent Hours

Customers experienced issues with the restaurant's operating hours, including being closed when they should have been open.
  • LV
    Lourdes Villareal
    1 day ago
    1.0
    Ordered no cheese on the burgers (2). I asked them to confirm and they confirmed. Ordered Big Mac sauce, got the sauce plus the mustard and Katchup which I also requested I did not want . They can never get any of my order correct on several visits to this location. I will not go back. They need to do a better job. Disappointed on preparation of food. Sucks when you get home and it's all wrong. Also the cost is to much for what you get.
  • KS
    kareemullah shahAashiq
    6 days ago
    1.0
    I had one of the worst experiences ever while trying to pick up a DoorDash order here. I pulled up to the drive-thru and the lady literally asked, “What would you like to order?” so I started to explain I was here for a pickup and then she just went completely silent. No response, nothing. When I drove up to the window, she immediately started repeating “We’re closed, we’re closed” in the rudest, most disrespectful tone possible not once or twice, but at least ten times, cutting me off every single time I tried to speak. Even when I clearly said I was there for a DoorDash pickup, she dismissed me again with the same attitude: “We’re closed.” There was absolutely no professionalism, no courtesy, and no reason for her to talk to anyone like that. It was upsetting, uncalled for, and completely disrespectful. If this is how they treat delivery drivers just trying to do their job, I honestly don’t know how they treat regular customers. Terrible experience and definitely a place I won’t be coming back to.
  • HH
    Hozaye
    6 days ago
    1.0
    IF Y'ALL KNEW THE STORE WAS GOING TO BE CLOSING AT 10PM TONIGHT WHY WOULD YOU STILL TAKE ORDERS. So I've been preventlent and coming off terms whether should I buy or not buy McDonald's. Well the day I choose to use my 1,500 points that I've worked hard to earn. The store that I personally choose was closed due to maintenance I guess. Now I'm not sure whether this was intervine intervention like God telling me not to eat this stuff because I already knew it's bad for your health. But it surely makes me wonder... And, especially when they make it so easily to lose your hard earned rewards. And try to make you waist your hard earned dollar bills.
  • JV
    Joel Valencia
    Nov 5, 2025
    1.0
    I don’t typically write bad reviews — or any reviews at all — but this experience really frustrated me. I accidentally selected drive-thru pickup instead of inside pickup for my mobile order, which was just one apple pie. When I went inside and explained what happened, the manager Alma didn’t care at all and just told me I had to go through the drive-thru. She shrugged her shoulders like it wasn’t her problem and refused to help. It would’ve taken two seconds to hand me my order. Terrible customer service and zero effort to help customers
  • DS
    Dayannara S.
    Nov 4, 2025
    1.0
    DO NOT RECOMMEND THIS LOCATION! Today (November 4th, 2025), I went to this McDonald’s and got my food to go. When I got home and opened my burger, I found a piece of PAPER PLASTIC INSIDE IT. I even took picture to show everyone what happened. The service was terrible, and the workers had really bad attitudes. Please check your food before leaving this location! I’m very disappointed and completely unsatisfied.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 813 E Main, Grand Prairie, TX?

McDonald's is open from 6:00 AM to 10:00 PM on Monday and Tuesday, and operates 24 hours from Wednesday to Sunday.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open from 4:00 AM to midnight on Monday and Tuesday, and 24 hours from Wednesday to Sunday.