Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
2,460 reviews
5 stars
1,039
4 stars
486
3 stars
357
2 stars
168
1 star
410
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including wrong orders, slow response times, and rude staff.
Food Freshness
There were mixed reviews on food quality, with some customers receiving cold or stale items, while others praised the freshness of their meals.
Cleanliness
Many customers noted that the restaurant was clean, including the dining area and restrooms, which was a positive aspect of their experience.
Order Accuracy
Numerous complaints were made about incorrect orders, with customers often receiving the wrong items or missing components.
Staff Friendliness
While some reviews highlighted friendly and helpful staff, others pointed out rude behavior and lack of professionalism.
- SSSteve1 day ago1.0Ordered DOUBLE meat NO LETTUCE, NO SAUCE. And told them TWICE SPECIFICALLY do NOT toast the bread and they gave me the complete OPPOSITE of what I ordered. The bread was laden with industrial cooking oil garbage. Just blatant disregard and wilful careLESSness.
- CBChellsea Bonk4 days ago5.0Great service and quick! Angie was awesome and super nice!
- DSDuane Stewart4 days ago5.0Great customer service and great experience and service
- RLRay LopezNov 11, 20251.0The guy Juan on the front counter has horrible service today was the second time he has been disrespectful to me within a week first it was this past Saturday when i brought My daughter for lunch and we ordered at the kiosk i choose to eat at the restaurant and got a table number after 15 mins of not being served i went To the front counter to ask about my food and Juan said what did i have I told Him the items i ordered And that i didnt Get a receipt because the kiosk was jammed he proceeded to hand me a bag that was sitting there for god now’s how long and when i told Him it wasn’t correct and i was Also missing my kids meal he stated just give him what he wants i replied And said i just Want what i paid for and the manager was taking lunch but didn’t correct his rude behavior. Eventually everything was made right but it felt like i had To fight for my order and didn’t feel the ease of getting good service today i stopped By and i normally Go thru the drive thru to get my daily coffee but line was so long i decided to enter the store and get faster service once again i ordered At the kiosk and after paying i approached the front counter i see The order runner service my coffee off the screen and here comes Juan again asking me what i ordered I told Him a coffee and he said i need To be more specific which idk how to be more specific then that but it kind of pushed my buttons and i told Him if yall wasn’t just servicing things off the screen before servicing the customer you would know exactly what i ordered Ive worked for McDonald’s in the past for atleast 8 years as guest service and kitchen manager and i jusy Find his service skills very poor and disappointing and i feel Like I’m not welcomed at my neighborhood McDonald’s and i actually enjoy the other staff
- CYChris YarbroughNov 9, 20251.0This is the slowest “fast food “ restaurant I have EVER been to. No matter what I order I’m always greeted with pull into a parking spot…I typing this as I’m waiting and the vehicle that was in front of me is still waiting and the car 2 spots behind me in the drive thru parked and got his food before me. 20 minutes for a damn quarter pounder Unacceptable
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 3902 S Great SW Pkwy, Grand Prairie, TX?
McDonald's is open 24 hours a day, 7 days a week, providing service all day and night.
Does this McDonald's location offer delivery and what are the delivery hours?
Yes, McDonald's offers delivery services 24/7 every day of the week.
Can I order food through a mobile app for McDonald's at this location?
Yes, you can order using the McDonald's app available on both iOS and Android devices.
What payment options are accepted at this McDonald's?
This location accepts a variety of payment methods including American Express, Apple Pay, Android Pay, cash, Discover, Mastercard, and Visa.
Does McDonald's at this location have a drive-thru service and what are its hours?
Yes, there is a drive-thru service available 24 hours a day, 7 days a week.
What pickup and delivery services does this McDonald's provide?
McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What are some nearby places I can visit before or after dining at McDonald's?
Nearby you can find Tiger Mart 63 convenience store and gas station, Taco Bell fast food restaurant, and Heritage Inn hotel.
If I need fuel or automotive services near McDonald's, where can I go?
Nearby options include Exxon gas station, Chevron Station Grand Prairie, and Exxon & Mobil Stations which also offer convenience store and auto detailing services.
Are there other dining options near McDonald's that I can consider?
Yes, nearby restaurants include Waffle House for breakfast and brunch, KFC for chicken, and Taco Bueno for Tex-Mex cuisine.
Does McDonald's at this location offer Wi-Fi for customers?
Yes, this McDonald's location provides Wi-Fi service for customers.