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McDonald's

3.4
(522 reviews)

Business Details

(682) 277-4273
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • DeliveryNot available
  • TakeoutAvailable
  • BreakfastAvailable
  • LunchAvailable

Location

McDonald's
2225 W I-20 (Walmart), Grand Prairie, TX
75052, United States

Hours

Reviews

3.4
522 reviews
5 stars
192
4 stars
92
3 stars
89
2 stars
40
1 star
109

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, particularly from management, with reports of rudeness and dismissive attitudes.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong modifications.

Food Quality

Several reviews mentioned food being cold, stale, or of poor quality, leading to dissatisfaction.

Cleanliness

Customers noted that the location was often dirty, impacting their overall experience.
  • RL
    R&D Lee
    Feb 11, 2026
    1.0
    The manager Karla’s attitude was unacceptable. She was openly dismissive, rude, and unwilling to communicate professionally. Her behavior came across as arrogance and a lack of basic respect. Multiple public complaints about her behavior already exist, yet nothing appears to change. That reflects a serious lack of accountability at this location. Management sets the tone for the entire store, and unfortunately the tone here is not one of professionalism or respect. Very disappointing experience, especially as a frequent customer. I will not be returning to this location.
  • MT
    Mervis Townsend
    Jan 24, 2026
    1.0
    The location says open today 01/24/2026, but it is closed. Please update your system. The system took my order and even stated the order was ready lol.
  • LS
    Lindsey Fathalla Sewilam
    Dec 4, 2025
    1.0
    I had a very disappointing experience at this McDonald’s today. While waiting for my food, I watched a polite customer come back in to let the manager, Karla, know that his Grinch socks were missing from his order. Instead of listening, she interrupted him mid-sentence and said, “We put it in the bag,” without taking even a moment to check or hear him out. The gentleman simply said “OK” and walked away, but it was clear he felt dismissed. I approached Karla afterward to share that, as a manager, she should be more professional and listen to customers. Before I could even finish speaking, she walked away from me as well. As a manager I expected much better service and communication.
  • MC
    Mary Cook
    Dec 2, 2025
    1.0
    There was a piece of wood cooked in the middle of my french fry
  • AB
    Aj Birla
    Nov 25, 2025
    1.0
    Order for bacon, egg and cheese they forgot my egg on all four sandwiches. Tried to call them, but the number online does not work not cool.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's Grand Prairie location?

The McDonald's at 2225 W I-20, Grand Prairie, TX operates daily from 7:00 AM to 10:00 PM.

What are the drive-thru hours at this McDonald's?

The drive-thru service is available daily from 7:00 AM to 10:00 PM at this location.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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