McDonald's

3.6
1387 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
308 Westchase Dr, Grand Prairie, TX
75052, United States

Hours

Reviews

3.6
1,387 reviews
5 stars
544
4 stars
285
3 stars
214
2 stars
105
1 star
239

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted slow service, incorrect orders, and poor customer interactions, indicating a consistent problem with staff performance.

Food Quality

Customers frequently complained about food quality, including cold, soggy, or improperly prepared items, leading to dissatisfaction.

Cleanliness

While some customers noted cleanliness, others reported dirty tables and unsanitary conditions, suggesting inconsistency in maintenance.

Staff Attitude

Several reviews mentioned rude or indifferent staff behavior, impacting the overall customer experience negatively.

Order Accuracy

Many customers expressed frustration over missing items or incorrect orders, indicating a lack of attention to detail in order fulfillment.
  • JO
    Jeff Owen
    3 days ago
    5.0
    Great experience at McDonald’s! The drive-thru worker was super friendly and made my visit quick and easy. They even added extra sauces without me asking. Excellent service and positive vibes all around—definitely coming back!
  • CC
    Cinnamoni
    Nov 17, 2025
    5.0
    Food came out hot and fast! Jose was very kind and a joy to order from. Would come again 😁
  • SF
    Saritas Fitness
    Nov 9, 2025
    1.0
    One star.. they always get your order wrong especially if your rushing to work! It’s there favorite time to mess up your order. This has happened to me COUNTLESS times before.. first it was an accident but everytime after that? I mean is it intentional to mess up everyone’s order? So this McDonald’s needs lower rating then the one it has.
  • CC
    Cristian Castillo
    Oct 31, 2025
    1.0
    Worst service ever I ordered a double quarter pounder with cheese plain and dry with a kid meal and received a single instead of the double and y'all need to change out the black girl working drive thru she almost let us go without giving our drinks and she had an attitude when I reminded her about it she also threw the condiments at my mother when I asked her for sum and she rudely slammed the door. Ive been trying to call you guys about it so I can speak to a manager but y'all don't answer.
  • JW
    James White
    Oct 23, 2025
    3.0
    Their timing is pretty good but there's always teenagers hanging around with your their parents. Im just saying but I guess they deserve a 3 star for quick orders.

Frequently Asked Questions About McDonald's

What are the standard operating hours for McDonald's at 308 Westchase Dr, Grand Prairie, TX?

McDonald's is open 24 hours a day, 7 days a week at this location.

What are the delivery service hours for this McDonald's?

Delivery is available Monday through Thursday from 5:00 AM to 11:29 PM, Friday from 5:00 AM to 11:59 PM, Saturday 24 hours, and Sunday from midnight to 11:29 PM.