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McDonald's

3.6
(1409 reviews)

Business Details

308 Westchase Dr, Grand Prairie, TX
75052, United States
(972) 237-5616
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
308 Westchase Dr, Grand Prairie, TX
75052, United States

Hours

Reviews

3.6
1,409 reviews
5 stars
553
4 stars
285
3 stars
218
2 stars
107
1 star
246

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising individual employees while others report rudeness and lack of communication.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Speed of Service

Many customers noted slow service times, particularly during drive-thru and mobile orders.

Food Quality

Concerns about food quality, including cold and poorly prepared items, with some customers experiencing food-related illnesses.

Cleanliness

Some reviews mention cleanliness and food freshness positively, while others highlight unsanitary practices.
  • LA
    Latasha Allen
    Feb 16, 2026
    5.0
    Mr. TED is AWESOME! He had so much patience with me. I was sleepy and hungry at 5am. Lol Great customer service.
  • CW
    Conner Watkins
    Feb 15, 2026
    1.0
    Not actually open 24/7 like it says
  • HJ
    Hazim Jonathan
    Feb 11, 2026
    1.0
    I live around the corner of this McDonald will be the last time I come here there ice cream machine always down even at night they always not workin it’s annoying the food is always cold 🥶 thanks a lot next place im goin is jack on the box Burger King
  • LW
    Lane “Lincoln” Winehouse
    Jan 28, 2026
    5.0
    Have consistently received good service! One of the few locations which pay close attention to customization requests.
  • JG
    Javier Garcia
    Jan 2, 2026
    2.0
    Order through the app for drive-through they gave me my drinks. Asked me to park and I waited almost 13/15 minutes. Wasn’t until I called the store and no answer shocker ,that immediately food came out to me. lol

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
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