Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported unprofessional and rude staff, with many experiencing incorrect orders and poor customer service.
Order Accuracy
A significant number of reviews mentioned issues with receiving the wrong items or incomplete orders, leading to frustration among customers.
Food Temperature
Many customers complained about receiving cold or stale food, particularly fries and burgers, which negatively impacted their dining experience.
Management Issues
Several reviews highlighted poor management practices, including untrained staff and lack of accountability, contributing to the overall dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their helpfulness and noted that certain visits were satisfactory.
MK
Michael Kish
Jan 4, 2026
1.0
I ordered a mc rib sandwich and it was slopped together with half a bun and no pickles. Never had a problem with this mc Donald's but that sandwich sucked
SR
Semay Rashad
Dec 30, 2025
5.0
Better quality, better taste, bigger small cups size for a carmel frappie over 4Bucks Coffee house. Fries and nuggets were hot and cooked in clean oil for 2:30PM on a Saturday! I'll be back!
CA
c a
Dec 17, 2025
1.0
I really do try to assume things will get better at this location but they never do. consistently i have received the wrong items and had to go back to get the proper item, the food usually comes out cold, fries come out with little to no salt. They will offer to upgrade your order for an additional cost, then give you the wrong size at the window. Tonight, in particular, I received the wrong size drink after paying for a large. When I told the staff member at the window, she decided to argue with me rather than just remake the drink. I wasn't going to review on this issue alone, but when going through my food once i was home, they had completely left out a pie, and given me none of the sauces i had asked for. The staff here does not care about taking care of their customers. They do not care to make sure they are handing out the right thing, and are charging people for items they aren't giving them. After 3 years of frequently visiting here(and being disappointed), I can confidently say this is the worst mcdonalds I've ever been to. I suggest either management at this location get the situation under control, unless losing more customers is the genuine goal.
Please do better.
BH
Brooklyn Holmes
Dec 8, 2025
1.0
This McDonald’s is the worst one in Grand Prairie and it’s only getting worse. I am not sure how that is possible since it was already trash. No matter the time of day you go, you will deal with unprofessional, incompetent and rude staff. Every order is wrong, when you complain the staff doesn’t care but especially tonight from the manager Adriana. She went to the extent of flipping us off. McDonald’s is going down hill Thanks to how little time they put into hiring people that know how to do their job.
BW
Brittany Whisnand
Dec 3, 2025
1.0
Horrible service & major waste of time!!! Unprofessional and very unproductive undertrained Staff! The “on duty manager” at midnight last night named Adriana Needs to be trained. I have it on recording that she Stated several times, she didn’t know how to help me even after me asking to resubmit an order and pay for it again. She still didn’t know how to do her job. I even explained to her in Spanish, which only seem to make her even more unprofessional with me. I simply was a customer trying to purchase food and she couldn’t find it or resolve the problem. I wonder what it is a manager does for her pay?????
Unacceptable service coming from a new McDonald’s in GP