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Jimmy John's

3.6
(328 reviews)

Business Details

1215 Arkansas Ln, Grand Prairie, TX
75052, United States
(972) 602-9554

About

Sandwich Restaurant

Location

Jimmy John's
1215 Arkansas Ln, Grand Prairie, TX
75052, United States

Hours

Reviews

3.6
328 reviews
5 stars
169
4 stars
37
3 stars
19
2 stars
18
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times for orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

While some customers enjoyed the food, there were multiple complaints about freshness and food safety, including reports of food poisoning.

Cleanliness

Several reviews mentioned unsanitary conditions and a lack of proper food handling practices.

Management Issues

Customers expressed dissatisfaction with management's responsiveness and accountability regarding service and order issues.
  • NN
    nic
    Feb 20, 2026
    5.0
    Love the staff, all of them, they are kind and my order is always right. The two managers are super sweet and they always make me smile
  • ER
    Erica Rhone
    Jan 28, 2026
    5.0
    We’ve experienced mild/bad inclement weather in the area and I simply did not want to go in to get my sons order. Mara was sweet enough to simply bring it out. Such a sweet person.
  • MA
    Marquita Armstead
    Dec 30, 2025
    4.0
    The staff member that took my order was clearly distracted by the young man that had just picked up a delivery order. She kept looking outside & caused me to repeat my order several times.
  • GG
    George Allen Grant
    Dec 22, 2025
    5.0
    Food was good. The Jimmy chips were great.
  • DS
    David Santos
    Dec 20, 2025
    5.0
    I come here about once a week the manager Mara during the day is awesome. Every time I call my order she recognizes my number and when I get there, my order is always ready on time. I work in the service industry, and I actually talk about this during my pre shifts, you have an awesome team here in Grand Prairie.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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