El Pollo Loco

Reviews

• CE

  Chaz England

  Feb 22, 2026
  1.0
  Gross, flavorless food. I was excited to try the grilled shrimp. It was dry and flavorless. The quesadilla was also bland and uninspiring. Even the agua fresca was watered down.
• CS

  Celia Saldana

  Jan 4, 2026
  1.0
  Went inside to order and wasn’t greeted. All the workers were standing around talking while I stood there and waited for the cashier. Once she finally came over she just stood there and didn’t say a work. Clearly she didn’t want to be there so I just walked out. Horrible customer service!
• CC

  Chicagoguy84

  Jan 1, 2026
  5.0
  Great service from Brenda !!
• GC

  Gabriel Camacho

  Dec 28, 2025
  5.0
  Giselle had great service and patience the lobby was also clean.
• AH

  Arthur Hosey

  Dec 17, 2025
  1.0
  I purchased this on Grubhub and normally I would do a review there. However, the issue I had with this food was a problem with the establishment itself rather than the delivery service. This chicken was dry, not a regular overcooked dry but a "this was cooked 24 hrs and sat under a lamp or warmer and we sold it the next day" type of dry. I could tell that if it was fresh it would've been great but it was inedible in the state I got it. Mind you that I paid good money for this. Nobody should have sent that food out in good faith. I feel like since it was delivery they just sent out some junk. The positive is that I got my refund from Grubhub.