Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
822 reviews
5 stars
447
4 stars
152
3 stars
78
2 stars
45
1 star
100
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with dry, overcooked chicken and inconsistent food quality, while some praised the taste of certain items.
Service Experience
Customer service received mixed reviews; some praised the friendly staff, while others reported slow service and order inaccuracies.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in restrooms and dining areas, affecting overall dining experience.
Value for Money
Customers expressed concerns about portion sizes and pricing, with some feeling that the value did not match the quality of food received.
Menu Variety
The menu variety was appreciated, but some customers felt that certain items did not meet expectations in terms of flavor and freshness.
- ARapril rojasNov 9, 20255.0very great customer service the cashiers were super nice good service and the place was very clean!!
- ACAntonio De La CruzNov 8, 20253.0Came with my family and was not too disappointed the food was GREAT the tortillas aren’t home made obviously you could smell the preservatives upon opening the bag. Their Mac and cheese was fire and so was their queso with the chips and queso. Overall a good experience. Would be a place I’d come to maybe once every three months when I’m sick of the regular places I go.
- CFCarmen FloresOct 19, 20251.0Food was horrible.
- BRBEVO ROct 8, 20255.0The food was really 👌 good and the staff were all super nice. The amount we paid for what we got just didn't seem to add 🤷 up to me. We got 2 of the bowl 🥣 meals with chips ( tiny, tiny. tiny bit of salsa) and a coke. The amount of salsa was really irritating and they desperately need to add a salsa bar like Taco Cabana has. I would not recommend the flan at all as it's a pre packaged 🙄 little custard dessert... SAFE TRAVELS TO ALL!!!
- LLLovell LewisSep 27, 20254.0Great employees
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Grand Prairie, TX?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Grand Prairie?
El Pollo Loco is located at 2660 Highway 161, Grand Prairie, TX 75052, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to its customers.
Can I place an order for El Pollo Loco through a mobile app?
Yes, you can order through the El Pollo Loco app available on the Apple App Store or online at their official menu page.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Does El Pollo Loco have a drive-through for quick service?
Yes, El Pollo Loco offers a drive-through service for customer convenience.
Is free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi to its customers.
What are some nearby dining options around El Pollo Loco?
Nearby dining options include Chipotle Mexican Grill, Panda Express, Whataburger, Jimmy John's, Pei Wei Asian Kitchen, Wingstop, Wendy's, Starbucks, and Insomnia Cookies. These places offer a variety of cuisines if you want to explore different tastes.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby you can visit the Courtyard by Marriott Dallas Grand Prairie hotel if you're staying overnight, or stop by Walmart for shopping and the Walmart Fuel Station for convenience. The UPS Store is also nearby for postal or shipping needs.
Are there any nearby services that might be useful during my visit to El Pollo Loco?
Yes, services like Blue Rhino Propane Exchange, The FIX mobile phone store, A-Pioneer Chiropractic, Grand Prairie Modern Dentistry, and Walmart Vision & Glasses are nearby for various needs you might have.