Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Grand Prairie,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
1,563 reviews
5 stars
865
4 stars
345
3 stars
129
2 stars
64
1 star
160
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely, with some praising friendly staff like Andrea and others reporting rude or unhelpful service.
Food Consistency
While many customers enjoy the food, there are frequent complaints about incorrect orders and inconsistent portion sizes.
Cleanliness
The restaurant is generally noted for being clean and well-maintained, contributing positively to the dining experience.
Speed of Service
Customers appreciate the quick service during busy hours, although some have reported long wait times and delays.
Value for Money
There are mixed feelings about the value, with some customers feeling that prices have increased while portion sizes and quality have decreased.
- LLLinda Ruth (LindaRuth)2 days ago5.0Pollo loco is always good! First time in this location while visit my family. Not many customers were at the restaurant at the time that we went, but maybe because it was early. The staff was friendly. The food was yummy, the salsa was also very good! I had a chicken bowl and it did not disappoint. Everyone should give this place a try at least once! 🤤
- NNNathan NixNov 11, 20255.0Great chicken
- LOLaura OvalleNov 4, 20252.0We ordered 2 guacamole queso chicken burritos through grubhub. I cut my burrito in half and right away noticed there was very little chicken. Between the both of us we might have had a couple of bites of chicken each. I can't even review what it tasted like. Once I realized I was only getting bites of rice and beans I started taking pictures as I do review quite often. The guacamole had a great flavor, but the salsa verde was just watery, garlicky, and had no spice whatsoever. Was it because this was a bogo deal and that was how they adjusted for their cost? Otherwise, this would've cost $26 for the food only.
- SCStephanie CollinsOct 12, 20252.0My first time visiting here and I used the drive thru. The server was impatient to me because I had never eaten here. When I asked about an item, she was very short. Sorry, I won't be back there. I was craving this food but just don't eat out too often.
- RCRichard CaputoOct 2, 20251.0The food is decent, but my order is always wrong. When you’re going to pay over $20 for fast food, you should be able to expect to receive what you ordered. 1 time is a mistake, 2 times is a fluke, but 3 times is a pattern. Don’t go here.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Grand Prairie?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Grand Prairie?
El Pollo Loco is located at 2125 N Hwy 360, Grand Prairie, TX 75052.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services.
Can I order food online from El Pollo Loco in Grand Prairie?
Yes, you can order food online through their ordering website or their app available on the Apple App Store.
What payment methods does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services.
Is there free Wi-Fi available at El Pollo Loco in Grand Prairie?
Yes, El Pollo Loco provides free Wi-Fi to its customers.
What nearby places can I visit before or after dining at El Pollo Loco?
You can visit nearby places such as Dairy Queen for ice cream, 7-Eleven for convenience items and fuel, or Redbox for movie rentals.
Are there any nearby gas stations close to El Pollo Loco?
Yes, there are nearby gas stations including Mobil, 7-Eleven, and Shell, conveniently located for refueling before or after your visit.
What other fast food options are near El Pollo Loco in Grand Prairie?
Nearby fast food options include McDonald's and Taco Bell, offering variety if you want to explore different cuisines.