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Dunkin' Zero
Brand Certified

Dunkin'

3.3
(721 reviews)

Business Details

(469) 660-0076
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Grand Prairie, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
423 E Pioneer Parkway, Grand Prairie, TX
75051, United States

Hours

Reviews

3.3
721 reviews
5 stars
300
4 stars
85
3 stars
67
2 stars
61
1 star
208

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders, including wrong items and sizes, contributing to dissatisfaction.

Product Quality

Several reviews mentioned stale or poorly prepared food and drinks, indicating a decline in product quality.

Availability Issues

Customers frequently noted that the location often runs out of popular items, leading to frustration.

Cleanliness

While some customers appreciated the cleanliness of the location, others reported issues with unsanitary conditions.
  • AT
    Asia Toves
    Feb 26, 2026
    1.0
    went at 4:30pm on 2/26. 99% sure it’s the same cashier all of these reviews are about. dark haired girl in the cashier window with her star pimple patches. every time I go to that Dunkin she’s rude as hell. always looks bothered. always rolls her eyes. told her I had a reward for a drink, she scanned my phone then swatted my phone away with her hand gesture and continued to tell me my total. I told her multiple times I had a reward and she just goes “well there’s nothing on there.” I have literally never encountered her on a good day, it always seems that she’s having the worse day ever.
  • MY
    mc yosep
    Feb 24, 2026
    1.0
    No estavien que tengan que cierran alas 9 y pase faltando 10 min y ya nisiquiera contestan
  • DD
    denis dunn
    Feb 6, 2026
    1.0
    One of the girls is doing her job, but she's not giving me my order, making me wait; she's an annoying employee.
  • MV
    Mayra Villanueva
    Feb 5, 2026
    1.0
    The cashier from drive-through was so freaking rude to me and my husband. On Google it says that they close at nine but it was barely 8PM and she didn’t have no donuts. nothing!!!!!! and she said she threw them away already. She had an attitude and she was so rude she doesn’t know how to give good customer service I don’t know why she is there. She was ready to go so if you don’t have nothing by 8 you need to close at eight and not Nine. I love Dunkin’ Donuts and I would never go back to that one, and never have I experienced this before at a Dunkin’ Donuts. Do not go there they will not give you any good customer service, don’t waste your time and your money. The only thing that you can order by 8 is only drinks.
  • EA
    Elaine Adams
    Jan 29, 2026
    1.0
    1/28/26 at approximately 9:30 a.m., I visited your drive-through and ordered a large hot coffee. Unfortunately, the experience was extremely disappointing and unprofessional. The manager on duty, along with one other employee working at the time, were both rude. I was not given hot, fresh coffee, nor was I provided with a receipt. Because of this, I was forced to park and go inside to have my coffee remade. When I entered the store, I was not greeted at all, despite being the only customer present. I stood at the counter waiting to be acknowledged. When the coffee was finally remade, it was placed on the counter abruptly and with clear attitude, as if I had done something wrong simply by asking for a correct order. This level of customer service is unacceptable. Due to this experience, I will not be returning to this location, nor will I recommend it to anyone. I hope this issue is addressed so future customers are treated with basic courtesy and professionalism.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Grand Prairie, TX?

Dunkin' in Grand Prairie, TX is open daily from 3:30 AM to 9:00 PM.

Does this Dunkin' location offer delivery and pickup options?

Yes, this location offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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