Dunkin'

Reviews

• CH

  Curtis Hallmark

  Nov 17, 2025
  1.0
  I stood alone inside, waiting to place my order for a coffee roll for about 20 minutes, with an associate coming past every minute or two. Nobody stopped to take my order even though several definitely saw me (all associates were entirely focused on drive-thru orders), nor did they point out that there was a kiosk off to the side to place an order. Finally, an associate came by and pointed out the kiosk, so I placed my order. Behind the counter and off to the side I could see the screen displaying orders. I watched the screen (since I had nothing else to do) and noted that after seven orders mine finally appeared (apparently my order just rolled into line with the drive thru orders – I don’t know why I even came inside). It finally rolled to the top, then disappeared – but not brought to me. Since there was nobody at the counter I had to wait for someone to come by so that I could ask ‘what happened to my order’. When somebody finally came around, I asked and they took a minute looking around. My order had been placed in the Door Dash pickup stand. The associate said “there it is” and went back to handling drive thru customers. Thirty five minutes to get a coffee roll, complete disregard for me as a customer, and nonchalance when they discovered my missing order. On a high note, the coffee roll itself was great. I am a fan of Dunkin’ but I don’t see myself patronizing this location again, probably going to the other one even though it is four miles farther away.
• TA

  Turo Acck

  Nov 15, 2025
  1.0
  Kadie or Katy in drive thru was extremely rude while taking my order. Mean short and snappy, I get that morning shift may be high stress but that’s no excuse to take it out on me. When I asked for her name in order to make this review she then completely ghosted me in the line. I just simply wanted to place an order
• KK

  kay komo

  Nov 15, 2025
  1.0
  Tried to order a bacon egg cheeese bagel sub the maple bacon in drive thru. The women taking orders at 6:20am on 11/15/25 was very rude to me. She told me there’s no way my order could be completed even though I’ve had it from this same store. She proceeeds to try and make me feel dumb for asking why it can’t be accomplished and rushed me out of the drive thru line. I parked downloaded the app and was able to order my sandwich with the maple bacon in literally 3 mins. Sad to see terrible customer service like this but I won’t be back.
• JS

  Julia Stacos

  Nov 10, 2025
  1.0
  I was charged for an uber eats order that I never received because they didnt have the items I requested. Never in my life has that happened to me. Unacceptable and unprofessional.
• AM

  Andrew M

  Nov 7, 2025
  2.0
  This location needs to staff up! Who over owns and operates this location you are leaving a lot of money on the table! 30 minutes to get a simple order made on a Friday morning isn’t going to cut it. It’s a common theme every morning. Overall the service is good and I commend the people working dealing with the huge lines of impatient people doing their absolute best. It doesn’t have to be like this though.

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