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Brand Certified

Dairy Queen

3.9
(1706 reviews)

Business Details

2640 W Interstate 20, Grand Prairie, TX
75052, United States
(325) 728-2627

About

Fast Food RestaurantIce Cream Shop

Details

  • Dine-inNot available
  • TakeoutAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Dairy Queen
2640 W Interstate 20, Grand Prairie, TX
75052, United States

Hours

Reviews

3.9
1,706 reviews
5 stars
834
4 stars
375
3 stars
210
2 stars
94
1 star
193

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and poor communication.

Food Quality

Food quality is inconsistent, with many customers noting issues such as cold or poorly prepared items, while others enjoyed their meals.

Speed of Service

Service speed is frequently criticized, with many customers experiencing long wait times, especially during busy hours.

Cleanliness

Cleanliness of the restaurant varies, with some reviews highlighting clean facilities while others mention dirty tables and restrooms.
  • RC
    Ryan Cooney
    Feb 15, 2026
    1.0
    Ordered online ahead of arrival. Food wasn't even started when we arrived (about twenty minutes). Took an additional 30 minutes of waiting to get it. And they didn't give us all of our $80 order. I write this for whomever owns or manages this. Get your house in order. This is not an acceptable way to run your business. Will not return. About 2:40-3:20 Sunday afternoon 2/15.
  • AS
    Annie Sanchez
    Feb 11, 2026
    5.0
    10/10 chicken & dumplings. Service is al always great. Staff is very friendly. We enjoy popping in for a quick treat with the Grandkids.
  • MB
    Melissa Bean
    Jan 23, 2026
    5.0
    The Best....❤️🎀❤️
  • EC
    Esequiel Chavez
    Dec 22, 2025
    4.0
    Stopped in to grab a late dinner for the family it was a cold rainy night. After getting home to central Arlington we discovered part of our order was incorrect unfortunately. Which is bound to happen from time to time but where they stood out was in service after the fact. We called in spoke to manger on duty Claudia and after just a short explanation. We where reassured out would be made right same night or another night if we didn't want to get back out. In a time when so many places give you such a hard time and some flat out refuse to fix their mistakes this was a welcome surprise. Claudia was outstanding the next evening for us and we would definitely take our business back.
  • RM
    Robert Mort
    Nov 23, 2025
    4.0
    Wasn't busy when we got there but quickly started getting busy. Food was pretty good except the XL Chili dog. Chili appeared and tasted old and over cooked. And the hot dog was very light colored leading me to believe that it wasn't beef. The tacos were really good as was the chicken strips and gravy. Service wasn't bad. And I liked dealing with a human rather than a computer monitor.

Brand Certified Facts from Dairy Queen

This information is certified by Dairy Queen and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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