Dunkin'

Reviews

• RR

  Rahat Ray

  Apr 16, 2026
  4.0
  Everything is always good except one employee . She is Asian I think never greet nicely or smile but talk so rudely . Rest of the employees are always amazing and so friendly
• TS

  T Summs

  Mar 26, 2026
  1.0
  I visited this Dunkin’ location at 3190 Lynn Creek Dr, Grand Prairie, TX on March 26, 2026 around 7:20 AM to address an issue from the previous day (March 25, 2026). The original issue involved a food allergy. I clearly requested no cheese due to an allergy, however my order was prepared incorrectly. This is a serious health-related concern, not a minor mistake. When I returned the following morning to resolve the issue and requested a copy of my receipt, the situation escalated unnecessarily. The individual identified as Marie (District Manager) responded in a manner that was defensive, dismissive, and unprofessional. Instead of addressing the concern, the interaction escalated to the point where law enforcement was threatened, which was completely unwarranted. Even more concerning, after returning to correct the issue, my order was once again prepared incorrectly including cheese still being added despite the clearly stated allergy, and the drink being made wrong as well. This demonstrated a continued lack of attention to detail and disregard for a clearly communicated dietary restriction. Shortly after, a man identified as “Jay,” who stated he manages the property and appeared to be affiliated with the attached fuel station, became involved. His behavior was aggressive, confrontational, and dismissive. Despite me remaining calm, he escalated the situation further and stated that he “didn’t give a damn.” Due to the level of hostility, I began recording the interaction for my safety. As I was leaving the property, the situation escalated further. The same individual (“Jay”) came back outside and began taking multiple photos of my vehicle, which I perceived as intimidating and unnecessary given the circumstances. At that point, I was genuinely concerned for my safety. This was not simply a customer service issue it reflects a breakdown in leadership, accountability, and customer care standards. Customers should feel safe, respected, and heard, especially when raising legitimate concerns involving their health. I hope this matter is taken seriously and addressed through proper accountability and training, as experiences like this directly impact trust in the brand.
• AV

  Amanda Vasquez

  Feb 25, 2026
  1.0
  I only come here because I came for the grand opening & had such a great experience. It was fun & the staff were nice. Now it is very different. Now this young girl with glasses is always looking miserable working. I went to use my coupons which I have never had an issue using & they wouldn’t allow me to use my coupons. Only one per customer , which is not stipulated on the book. I’ve been coming all year since the re-open & now I’m limited . I’m buying donuts & other things too! It’s really disappointing going through drive Thur or going in & having someone who is miserable at their job serve you. Customer service 101, shesh! They get annoyed with you asking things or if you don’t quickly place your order. The parking is connected with a car wash& convenience store.
• EU

  Emaediong Udo

  Feb 24, 2026
  5.0
  Dunkin'
• JR

  Jeremi Rabalais

  Feb 15, 2026
  5.0
  These were some of the kindest workers I've ever seen. Highly recommend this Dunkin.

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