Jimmy John's

4.0
152 reviews

About

Sandwich Restaurant

Location

Jimmy John's
409 E Hwy 377, Granbury, TX
76048, United States

Hours

Reviews

4.0
152 reviews
5 stars
94
4 stars
19
3 stars
6
2 stars
5
1 star
28

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some sandwiches being bland or poorly made, while others praised freshness and taste.

Customer Service

Mixed reviews on customer service; some praised friendly staff, while others reported rude or unhelpful interactions.

Order Accuracy

Frequent complaints about incorrect orders and lack of resolution when issues arise.

Cleanliness

Many customers noted the cleanliness of the location, highlighting it as a positive aspect.

Delivery Issues

Numerous complaints about delivery problems, including long wait times and incorrect deliveries.
  • AD
    A D
    Sep 29, 2025
    5.0
    There is a new GM and has been implementing better procedures really enjoyed my experience and the food was much better
  • SC
    Stephen Carey
    Sep 1, 2025
    1.0
    Sandwich barley had any meat and tasted bland like cardboard. Wont ever come here again save the bs go to subway
  • RC
    Randal Clark
    Feb 23, 2024
    1.0
    First time I ever ordered from a Jimmy John's- NOT impressed. Online order was ready, but the young girl standing by the front counter just looked at me like a deer in headlights when I walked in and never responded when I said i was there for online order. Sandwich I ordered was the Tuna Club and I had to pull the bread open and look under the veggies to funding miniscule amount if tuna. I "expected/anticipated" that the sandwich would look like the sandwich on the menu, loaded with tuna- boy was I disappointed lol. I'll never order again and in this economy, with good old Subway making a good portion tuna, you guys need to up your game and not have false representation of your food. Granbury's food service just gets worse and worse. Damn shame, I was expecting more.
  • KA
    Kara Atturio
    Feb 21, 2023
    4.0
    Second time getting mine and my husband's order mixed up. I have the condiments at home and we picked off and put on what each other actually ordered. It was a similar order. But it would have been nice to be able to just eat. I have to check every time now.
  • DP
    Danni Pierce
    Jun 7, 2018
    1.0
    This store is terrible I went online at 11:30 ordered food to be delivered by 12:15 only to have to call and be told that they dont deliver 2 miles away. i cancelled my order only then to be told after they charged my account twice that it would take 10 to 15 days to get it refunded. DO NOT USE THEM