Service Issues
Customers frequently reported long wait times, inconsistent service, and rude staff, leading to dissatisfaction.
Food Quality
Many reviews highlighted problems with food quality, including cold, burnt, or incorrect orders.
Positive Staff Interactions
Despite the issues, some customers praised specific staff members for their friendliness and helpfulness.
Technology Problems
Customers experienced issues with the mobile app and payment kiosks, causing frustration.
Inconsistent Experience
Overall experiences varied widely, with some customers reporting great service and food, while others had negative encounters.