McDonald's

3.4
1198 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1100 E Broadway, Gladewater, TX
75647, United States

Hours

Reviews

3.4
1,198 reviews
5 stars
404
4 stars
240
3 stars
208
2 stars
96
1 star
250

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong food.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior.

Wait Times

Numerous reviews mentioned long wait times in the drive-thru, often requiring customers to park and wait for their orders.

Cleanliness

While some customers noted that the restaurant was clean, others reported dirty conditions, particularly in the bathrooms.

Food Quality

Feedback on food quality was mixed, with some enjoying fresh items while others complained about cold or poorly prepared food.
  • WB
    Wallace Bigsby
    6 days ago
    1.0
    Every time I ask for no cheese, I still get cheese!
  • MD
    Max Dans
    Jan 3, 2026
    1.0
    I ordered McDonald'sthrough DoorDash before they closed, and instead of cancelling the order or waiting for someone to come pick it up, they closed and tried to take my money. I managed to get a refund, but I'm pretty dang upset and will never be ordering from here again.
  • AA
    album183
    Dec 28, 2025
    1.0
    Absolutely the worst run McDonald's store in the entire McD's global franchise operation system. I always go to White Oak instead as the problems with this location are numerous and never improve. Was tired, didnt want to drive to White Oak and pulled in here. I knew better, so I really cant be mad at Gladewater McD's doing what Gladewater McD's does. Ordered a simple #1 combo, was even the only customer in the drive through. What could possibly go wrong here? Got home and opened the bag and recieved a Spicey McChicken with mustard only, small fries, and a 4 piece McNugget with Buffalo sauce. Again, I cant be mad or upset. I knew better than to go there, so I guess the blame really is on me. Wont make this mistake ever again.
  • CD
    Cheryl Daniels
    Dec 16, 2025
    1.0
    second time I went and second time I dont get what I pay for. ordered to breakfast combos and didn't get my 2 hashbrowns went to get my hashbrowns, ordered coffee asked for cream for one but they put cream in both people nice but after 3 vist and they dont listen to what I asked for ill go to another McDonald's
  • LV
    Lovie Vasquez
    Dec 13, 2025
    1.0
    First of all, you can put a hamburger patty up for about a month and it doesn't even mold! Test some of the foods. Our children like this place! I don't take my child there any more! There was a drink I got from there zi believe.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to 11:00 PM.

What are the drive-thru hours at this McDonald's?

The drive-thru is available every day from 5:00 AM to 11:00 PM.