Einstein Bros. Bagels

Reviews

• ME

  Martin Ellis

  4 days ago
  1.0
  I was in the drive through this morning and ordered two sandwiches and one bagel and smear. My intent was to enjoy the bagel and smear in the car on the way to work, so I asked the voice on the box to please cut the bagel in half. Of course they didn’t…have you ever tried to cut a bagel in half once it has been toasted and a cream cheese smear sat on it for 15 minutes with a plastic knife at work? Let me share…it does not work. $26 and change for this and wanted a tip! A tip is for a job well done, not for an incomplete job. When I telephoned the store the young manger did not know how to respond. I guess this explains why there were no customers in the store and I was the only customer in the drive thru.
• SB

  Sallee Beatrice

  Oct 27, 2025
  5.0
  Einstein Bros. is my reliable, go-to spot for a quick and satisfying breakfast. The online ordering is a breeze, and my food is always ready and accurate when I arrive. The bagels are consistently fresh and delicious, and the coffee is always hot. It's the perfect place for a delicious, no-fuss start to the day.
• SS

  Shannon Selden

  Oct 27, 2025
  1.0
  Unable to customize sandwiches in the app so I was unable to remove the chipotle aioli on the brisket bagel sandwich. Called the store within 3 minutes to ask for the customization. App said order would take 15-20 minutes. Person that answered the phone said “Your order is already made”. I explained I could not do the customization it in the app. She said yes any customizations have to be done in person or you have to call right away or call in advance. I said I did call quickly and the order said 15-20 minutes. I had to ask twice for it to be remade as my kid won’t eat that sauce. At that point I was told it would be a longer wait for my sandwiches when it originally took less than 3 minutes to make 2 sandwiches. Could have been handled better. My kid went in to get the food and told the person he was there for an order under my name, the person said “oh honey I just got off the phone with your mom and I told her it would be longer to get it”. We were already en route after a doctor appointment and this place was close by. My son asked for the lemonade we ordered because they gave him the sandwiches, but not the drink. The person rolled their eyes at him as they handed over the drink. Not sure I will be returning. There are other breakfast establishments.
• DR

  Destiny Ramey

  Oct 26, 2025
  1.0
  The lady with long black hair or maybe brown with glasses, she is very rude and unprofessional. First of all, she doesn’t smile while talking to a customer and you can tell she is a miserable human. I ordered an everything bagel and asked for extra plain cream cheese, because previously there was HARDLY any on it. So I paid an extra $2 something and when I checked my bagel, still hardly any. It was melted, which i understand it will melt a little from the bagel being toasted. I backed up and the same lady came to the window. She opened with a rude look and I said can I plz have more cream cheese on my bagel, and she smirked at me and just shut the window. A man came to the window also rude and asked me what do I want and I repeated myself and he went on to say that the have to measure out the cream cheese and that I did get extra and said I have to pay ANOTHER $2 for more lol. At that point I just said forget it. Maybe these 2 individuals need to learn what customer service means and learn how to talk to customers. I mean, what would it have hurt to give a penny size more. I would rather drive to round rock, then to go to this location and have to deal with that lady. So unprofessional and very rude!
• JA

  Jessica Abbott

  Oct 18, 2025
  2.0
  I ordered on the App in the early morning to pick up my 40 dollar order before I went to work at 2pm. My order was not ready. Then the Bagels I ordered (Everything) couldn't be made because maintenance shut off the oven to fix it! I do not understand why I was not contacted, for them to tell me they couldn't fill my order?!! They were more concerned about filling the maintenance order who obviously did not have to pay,more than my order! They had my number and email! I paid for an iced coffee on app that was supposed to be free! I bought a bakers dozen with smear. Why aren't the pretzel bagels allowed in the Bakers dozen?!! No one here really seemed to be concerned about filling my order that I already paid for! If I want 6 Everything Bagels that I pay for at 6am on the App, why weren't my my bagels set aside for me to pick up later? Einstein Bagels had no problem charging my card just to NOT fill my order!! They did not care or apologize! The Bagels I was able to get were good. I was "reached out to" with a link to customer service, I couldn't submit my complaint! Very disappointed and dissatisfied!!

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