At Wendy’s in Garland, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Garland, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous reviews highlighted rude and unprofessional staff, with many customers feeling rushed and disrespected.
Food Quality
Many customers reported receiving cold, stale, or incorrect food orders, with some experiencing unsanitary conditions.
Management Issues
Several reviews mentioned poor management practices, including staff behavior and operational inefficiencies.
Cleanliness
Customers noted unsanitary conditions in the dining area and issues with food preparation hygiene.
Positive Experiences
A few customers praised specific staff members for their friendliness and good service, as well as the quality of certain food items.
GR
Gavyn Riddell
5 days ago
1.0
40 min wait for one meal
VW
Vickie Angel Walker
Dec 30, 2025
1.0
Manager got an attitude for no reason. Customer service is non existent.. makes you not want to eat anything here.
CB
Christina Brown
Dec 15, 2025
1.0
I normally don’t write bad reviews I just usually let this roll off my back but this review is 100 justified and you will see why. So my fiancé and I stopped in at 12:45pm on my way to get an MRI done in Dallas, so we are definitely on a time crunch first issue is there is some sort of big wig there ( I am gonna say by the body language maybe the owner ) the manager on duty was a middle aged woman who definitely had and attitude and her staff wasn’t far behind. Well the order was simple two biggie bag one with no sauce and the other with bbq and chili sauce. Well the manager said sorry we don’t have chili sauce for your nuggets so said well ok how about the sweet chili sauce and she tried to charge me .48 cents for a sauce she didn’t have. are you kidding me I said OK you don’t have chili sauce but you’re trying to charge me for the sweet chili sauce that I want because you don’t have the other sauce sauce that is ridiculous and they were obviously trying way too hard because the owner or whoever the important guy was My advice moving forward just be yourself and just do what you normally do because you would never charge me the $.48 for your sauce that you didn’t have this place sucks do better
RM
Renee Moore
Nov 24, 2025
1.0
Went here this morning 11/24 customer service was way off. I ordered the BRK combo once I receive my meal. My food was not even hot. The fries was warm. couldn’t turn around because I was already five minutes late for work
CS
Chandler Smith
Nov 14, 2025
1.0
Walked in, had to wait a bit for a person to take our order. I will say that the lady who took our order was respectful. But on the other hand I witnessed the people throwing food onto the counter where they bag the food after making it. Then we get told the lobby is closed when we just got our food and then we got told again a few minutes later we have till 8:30 to eat our food and exit the lobby when it was only 8:03 at the time. One thing you don’t is rush your customers to eat food and exit your establishment. It’s quite a rude and horrible impression to leave on someone. I suggest they change and correct their behavior and actions
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours for Wendy's at 501 West I-30 in Garland, TX?
The drive-through is open from 6:00 AM to 1:00 AM Monday through Saturday, and from 8:00 AM to 1:00 AM on Sunday.
Does this Wendy's location serve breakfast?
Yes, this Wendy's location serves breakfast including combos, croissant, biscuit, classic sandwiches, coffee, and sides.
Can I order Wendy's food online or through an app?
Yes, you can order through the Wendy's app available on the App Store, or online at order.wendys.com.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payment.
How can I contact this Wendy's location with questions or feedback?
You can call (972) 535-5576 directly, contact through the Wendy's Contact page or Customer Care team via live chat or phone at 888-624-8140, or fill out a customer satisfaction survey.
Where can I find menu pricing and nutrition information for this Wendy's?
Visit order.wendys.com or the mobile app to view menu prices and detailed nutrition and allergen information for this location.
Are there other fast food restaurants near Wendy's at 501 West I-30 that I might visit?
Nearby fast food options include McDonald's and Sonic Drive-In, offering more variety if you want to explore different burger or fast food choices.
What nearby places can I visit for entertainment or dining after Wendy's?
You can visit South Garland park for activities and concerts or Chili's Grill & Bar for a Mexican and American dining experience nearby.
Are there convenient services near Wendy's if I need gas or banking?
Yes, nearby gas stations include Mobil, Exxon & Mobil Stations, and Murphy USA. For banking, State Bank of Texas is close by.
Does Wendy's at 501 West I-30 offer dine-in and drive-thru options?
Yes, this Wendy's location offers dine-in, drive-thru, takeout, and delivery services.