Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Garland, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2001 State Hwy 66 for the ultimate SONIC experience!
Location
Hours
Reviews
3.6
1,225 reviews
5 stars
491
4 stars
265
3 stars
186
2 stars
68
1 star
215
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, incorrect orders, and rude staff, indicating a consistent problem with customer service.
Food Quality
While some customers enjoyed the food, others complained about cold items, incorrect orders, and poor preparation.
Management Concerns
Several reviews highlighted issues with management and staff training, suggesting a need for better oversight and accountability.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and noted positive interactions, indicating that not all experiences were negative.
- CMCarmen Manson MuerteDec 19, 20251.0Never ever again ordered on curbside sat there for 30-40 min went up to try and just pick it up girl said it will be out and went back in. There was other cars with people just as frustrated and all of us wanting to just cancel our order but not like we can tell anyone since the workers don't actually work there. When we finally did get the food the lady seemed annoyed! Like she just wasted almost 30 dollars and 40 minutes of her life for COLD food, no apology for being late no nothing just here you go. Just awful don't waste your time it's easier to go to another sonic this one is horrid
- CTCassandra TrevinoDec 19, 20251.0Waited over 35 mins for an online pick up order and the order was even said to be completed on the app, even though I did not have it. No communication in regard to why the order was taking so long, just people standing inside. Even tried the drive through and no one answered, drove to window and was looked at and ignored, when finally able to ask, was just told it was coming out, nothing else. When food was finally given to me, it was cold, probably because it sat there for over 30 mins. Never again.
- JHJ HdzDec 17, 20251.0This place sucks. Everytime they take forever on a order. I literally just ordered a 4 piece mozzarella sticks & did it to order curbside. Waited 15 min and noone came out , only to see these workers all outside talking and visiting. Not even working. And im sure they are all on the clock doing so and dont care.
- MKMatthew KessDec 2, 20252.0Not the place if you're in a hurry
- PBParker BuhlerNov 5, 20251.0I'm usually pretty lenient with customer service bc I work customer service and I know it can suck but the girl that took my order a little bit ago was very rude. Sighed very loudly at a question asking what was in the breakfast burritos and I kept having to repeat myself to her. Another lady pulled up next to me and also had to repeat basic stuff numerous times to the same girl. Got my food delivered by who I'm assuming is the manager. Respect to everyone else here but I'll just go to a different location for the forseeable future. Never this one again 👎