Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Firewheel is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
1,162 reviews
5 stars
529
4 stars
234
3 stars
79
2 stars
75
1 star
245
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including rude staff and long wait times, especially during busy hours.
Portion Sizes
Many reviews highlighted consistently small portion sizes, leading to dissatisfaction among customers who felt they were not getting value for their money.
Cleanliness
Numerous complaints were made about the cleanliness of the restaurant, with reports of dirty tables, overflowing trash, and unsanitary food preparation areas.
Food Quality
Several customers experienced issues with food quality, including stale items, undercooked rice, and even food poisoning, raising concerns about food safety.
Online Order Problems
There were multiple reports of issues with online orders, including missing items and incorrect orders, leading to frustration among customers.
- CAChris ArnoldOct 17, 20254.0Need more staff, the service was lacking, and the food less than usual.
- BBbricia butlerSep 27, 20251.0the photo speaks for itself. placed an online order and they didnt give all my sides of rice.. $15.75!!!! for this???
- PPPaquitaSep 20, 20251.0I came in at 9:05 with my partner in hopes of getting two Carnitas burritos, we placed our order and when we got to the meat portion the old lady on the line basically scraped what was left of the bottom of the pan to put off onto our burritos to which I requested if she could add a little bit more I asked her twice and she told me no then I asked the cashier if she would be willing to add a little bit more since they basically gave us very dry meat and I said exactly that, she told me no as well. I asked her if they had any more carnitas they said no! At 9:05 pm are you serious? My partner was also not happy with his portion to which he told them no thank you we will not be finishing our order. Now this is crazy bad customer service to me because I myself am a KS at a Chipotle in Dallas, we have been trained and told that if customers request a little bit of extra meat we can grant them that but if they want a whole extra portion we will charge, they told me no even though they barely gave one portion to begin with I even voiced this to her, I asked 3 times if they would give me a little bit more meat, I said please this is a very dry and small portion. They said no! I will never come back to this chipotle and I cannot believe those two are representing Chipotle.
- DODaniel OwensSep 18, 20254.0The burrito I had good but as usual they tend to run out of food or will serve no so great looking options at night.
- DXDarkeyes21 XbdSep 10, 20251.0This is the second time that this location forgot to put chips in my bag when I order it with DoorDash so I’m actually very disappointed because I’m spending money on things I never received. Please contact me so I can be refunded on the chips I never received thank you.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Firewheel Town Center in Garland, TX?
Chipotle Mexican Grill at Firewheel Town Center in Garland, TX is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill Firewheel offer pickup and delivery services?
Yes, Chipotle Firewheel offers both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill Firewheel?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Where is Chipotle Mexican Grill located in Garland, TX?
Chipotle Mexican Grill is located at 4170 Lavon Dr, Firewheel Town Center, Garland, TX 75040, USA.
What type of food does Chipotle Mexican Grill at Firewheel offer?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and no artificial colors, flavors or preservatives.
Can I use gift cards and credit cards at Chipotle Mexican Grill Firewheel?
Yes, Chipotle Firewheel accepts gift cards and credit cards as payment methods.
Is Chipotle Mexican Grill Firewheel welcoming to the LGBTQ community?
Yes, Chipotle Firewheel is welcoming to the LGBTQ community.
What nearby restaurants can I visit before or after dining at Chipotle Firewheel?
Nearby restaurants include Cristina's Fine Mexican Restaurant, Pei Wei Asian Kitchen, Einstein Bros. Bagels, Scotty P's, Yogurtland Garland for dessert, and Dickey's Barbecue Pit.
Are there any nearby places for beauty and wellness close to Chipotle Firewheel?
Yes, beauty and wellness options nearby include Merle Norman Cosmetic Studio, Classy Faces Bar, Heidi's Salon, Hair by Nikki at Salons on the Plaza, Be Gorgeous Microblading, The Lash Studio, and Ultimate Nail Spa.
What medical and health services are located near Chipotle Mexican Grill Firewheel?
Nearby medical and health services include The Joint Chiropractic, Firewheel Center For Endodontics, Vein Clinics of America, USA Vein Clinics, and My Eyelab.