Service Quality
Customers frequently reported slow service, with many experiencing long wait times and unresponsive staff.
Food Quality
There were numerous complaints about food quality, including cold items, incorrect orders, and unsatisfactory preparation.
Staff Attitude
While some customers praised individual staff members for their friendliness, many reviews highlighted rude or unprofessional behavior from employees.
Hygiene Issues
Several reviews mentioned unsanitary conditions, particularly in the bathrooms, and concerns about food safety.
Operational Problems
Customers noted issues with the app and payment systems, as well as inconsistent availability of menu items like ice cream.