Joe's Crab Shack

Reviews

• LK

  Logan Karsten

  1 day ago
  5.0
  Me and four of my friends sat outside and other than us, there was one other group. It was my friends birthday and Criss our waiter still came out and did his birthday celebrating loud and proud (by himself). He had amazing service and the food was great too
• BD

  Brandon Davis

  Mar 12, 2026
  1.0
  Got to the restaurant at 7pm ordered our appetizers it took 45 minutes to get them,ordered or food shortly after we didnt get our food till 8:45 everything was cold and when I told the manager that my 50 dollar plate if food was cold after waiting over an hour and a half for it he told me we'll its still kinda warm .... Our waitress was the best part of the experience she was very helpful and kind manager was incompetent.
• HG

  Hope Graham

  Mar 12, 2026
  1.0
  Took my family to eat here for dinner as we’re on spring break. I’ve been here before and loved it in the past that we wanted to come back again when we came back to Galveston. We’ve been here multiple times and loved the atmosphere, the staff, and sitting on the patio watching our kids play on the playground. I won’t come back again after my previous experience here. We waited on the patio for 15 minutes before being greeted or even acknowledged by any staff, we figured out everything we wanted and kids wanted before even being greeted. The reason we stayed is because the kids were busy playing, but everyone was very hungry after spending the day at the beach. As we were fixing to leave to go enjoy dinner somewhere else a waitress came up to ask if we’ve even been acknowledged and I let her know not in 15 minutes we haven’t. She apologized made sure she could take the table by asking the hostesses out of someone else’s section.. she came back 5 minutes later and took our order and did apologize for us waiting so long and thanked us for staying. We ordered everyone’s food and drinks all at once to make sure the kids were fed especially. She came back later with two waters as we had to wait on the bar for other drinks and the kids drinks (the shark nibblers). She came back over 5-10 minutes later with the drinks from the bar and let us know our food was in as well that she was taking care of other tables. We got our food later on after everyone else outside that sat after us. We definitely understand it’s spring break but we went on a Wednesday when it’s not the weekend when it usually gets hectic for spring break. Our food came out and the kids enjoyed their food and were finally satisfied. We got our appetizer that was good besides the chips being completely stale. We got our crawfish it wasn’t spicy: the manager did come by and told us sorry for the wait and I mentioned we were definitely irritated with the wait and we were all very hungry as we spent the day on the beach. We also made it known to him about the crawfish not being spicy and he brought us a sauce out to try with it. The server being gone at over 10 minutes increments and the wait being long to be served anytime in between made us want to leave and not be there any longer. We spent over 2 hours didn’t finish our crawfish or majority of our appetizer we got to go boxes and got everything to go to get out of there. The manager was nice and we don’t expect hand outs nor complained about the server we ended up with, but we should’ve been accommodated after the entire experience. We know how much we will spend going here and were okay with it. We even bought the membership the manager and server offered us as well. We usually would give another chance to a restaurant;,but won’t be going back after the food was not good and customer service was bad including the wait times: every server and manager saw us sitting there the many trips they made to other tables and luckily the server that stepped into to try to make things better. I believe she was already overwhelmed with alot of tables and we have nothing against her. I’ve been in the restaurant industry for over 10 years and understand things happen, but it was truly an awful experience.
• MH

  Maria Hennig

  Mar 11, 2026
  5.0
  Abby was our OUTSTANDING waitress. She made our meal enjoyable as she was so attentive to us. Johnny, the manager came to greet us at our table and made sure everything was to our like. The food was delicious and the blueberry cheesecake is addictive. The restaurant is very clean and the atmposphere is inviting and fun. Tons of room for large groups and little kids as it has an outdoor play area. Check it out and ask for Abby.
• RW

  Renee Wilhoite-Hiroms

  Mar 2, 2026
  1.0
  I would personally give this place a negative 5 if I could. They mixed two of our parties spices on the crab legs. And the manager did nothing to try resolving the order being wrong just had an excuse after excuse. One of the people in our party didn’t get the melted garlic butter until they were done eating that was requested at the time of placing the order. My shrimp was rubbery (over cooked) the shrimp scampi sauce was nasty. We were there to celebrate a birthday and told both the hostess and the waitress and NOTHING was done for the birthday. Had to ask several times for several things and then had to wait forever to get it if we got it at all. THE WORST FOOD, SERVICE, and EXPERIENCE I HAVE HAD IN A LONG TIME. I have had frozen boil bags from HEB that were hands down better than anything we got from this Joes Crab Shack. At the end of meal the manager gave us two free appetizer coupons for next time. There will not be a next time.

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