Wingstop

Reviews

• MM

  Matthew

  Feb 8, 2026
  1.0
  I'm not sure if the franchise owner is just trying to run their business into the ground or if they think that the actions performed by their staff are appropriate. The staff did not greet me or anyone else that entered the store while I was there, they allowed a crowd of people to form in front of the counter making it difficult to determine where the waiting line was, and when an employee finally decided to help me I was informed that the food I'd waited over an hour for needed an additional 15-20 minutes. They do not prioritize customer wait times and then act shocked when someone asks to cancel an order. I don't eat at WingStop often but I certainly won't be ordering from here again and will strongly discourage others from doing so as well.
• RM

  reza mojdehi

  Feb 6, 2026
  1.0
  Whoever is the manager running this place needs to go back to the basic and learn customer servise. No experiance or class.
• NC

  Nicole C

  Jan 19, 2026
  5.0
  This is the only wingstop that EVER cooked my food correctly when I asked for crispy wings. They were perfect. Thank you guys so much. It was soo good that I ordered some more the next day and they delivered again lol. Yall ate that !
• SS

  Sabah Sarwar

  Jan 19, 2026
  5.0
  I never leave reviews but Kayla was seriously so sweet and had amazing service. Even though I placed a late-night order, she was still super kind, patient, and welcoming. Her attitude was amazing and you can tell she genuinely cares about giving good service. This location is so lucky to have her!! I’d definitely come back just because of the service.
• NL

  Nicole Lewis

  Jan 10, 2026
  1.0
  I am highly disappointed in the service and food quality at this location. I placed an order for a Large Voodoo Fry and specifically called ahead to request light seasoning and extra ranch. Despite this, my order was a complete failure on all fronts: ​Disregard for Specifications: The fries were heavily over-seasoned to the point of being inedible and had almost no ranch on them, completely ignoring my request. ​Poor Quality and Portioning: The fries appeared to have been sitting for an extended period; they were stale and certainly did not reflect the portion size of a "Large" order. ​Lack of Financial Transparency: When I returned the food, I was told by a staff member that a manager authorized a refund. However, they refused to provide a receipt or any physical proof that the transaction was actually reversed. ​As someone who frequents the McKinney and Plano locations, the contrast in quality and management here is staggering. I will not be returning to this branch and would advise others to drive the extra distance to a location that respects customer requests and basic service standards.

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